Charter Operations

Latitude 33 Aviation • Carlsbad, CA

1d • Onsite

About The Position

L33 Jets is seeking an accomplished Charter Operations Coordinator to join our charter department. This is a role for a proven aviation professional — someone who takes genuine pride in the craft of private aviation, operates with a high degree of autonomy, and understands that exceptional service is not a differentiator, it is a baseline expectation. Our charter department is responsible for managing and growing relationships with aircraft owners and charter clients, acquiring new business across both retail and broker channels, and overseeing all logistics associated with private and charter flight operations. The team holds itself to an uncompromising standard of safety, professionalism, and client care — before, during, and after every flight. The successful candidate will bring a demonstrated history of success in FAA Part 135 aircraft operations, a natural ability to foster lasting client loyalty, and the composure and judgment to make sound decisions under pressure.

Requirements

• Minimum of two years of experience in FAA Part 135 aircraft operations; directly comparable experience in high-value sales, logistics, or Part 91 aircraft management may be considered as a supplement, not a substitute.
• Demonstrated proficiency with flight scheduling software platforms (JetInsight, Avinode, FOS, or equivalent).
• Working knowledge of FARs, domestic and international geography, and business aviation aircraft types.
• Exceptional verbal and written communication skills with professional-grade telephone etiquette.
• Strong organizational and time management capabilities; able to manage competing priorities without loss of quality or urgency.
• Collaborative, positive team orientation with the composure to perform in a fast-paced, high-stakes environment.
• Advanced proficiency with computer, mobile, and technology platforms relevant to aviation operations.

Nice To Haves

• Two- or four-year college degree.
• FAA Aircraft Dispatcher certificate.
• Proven track record of professionally managed aircraft accounts, supported by professional references.
• Residence in or proximity to the Greater San Diego area is strongly preferred.

Responsibilities

• Coordinate, schedule, and plan all charter and private flights to ensure efficient utilization of aircraft and crew, while actively working to minimize empty-leg repositioning and maximize revenue contribution.
• Assign missions to specific company aircraft and allocate flight crewmember duties in accordance with L33 Jets' Operational Control System.
• Provide comprehensive flight support services for crew and passengers, including active flight following throughout all assigned operations.
• Ensure that every flight is conducted safely and in full compliance with applicable FAA and TSA regulations, company operations specifications, and internal policies.
• Actively participate in L33 Jets' Safety and Quality Management System (SQMS) to uphold the highest standards across all assigned duties.
• Manage the end-to-end charter quoting and booking process with accuracy, urgency, and professionalism, supporting departmental revenue goals.
• Manage and grow relationships with existing charter clients, aircraft owners, retail customers, and air charter broker partners.
• Deliver a consistently elevated standard of client service at every stage of the flight lifecycle — from initial inquiry through post-flight follow-up.
• Respond promptly to high-volume telephone and email communications; immediate responsiveness and disciplined follow-up are non-negotiable expectations of this role.
• Provide departmental leadership by taking ownership of operational decisions, identifying process improvements, and contributing to the training and development of team members.
• Maintain productive, professional relationships with flight crew, maintenance personnel, line service, and all L33 Jets staff and vendor partners.
• Furnish the accounting department with complete and timely flight and trip data to facilitate accurate and prompt invoicing.
• Operate effectively with a high degree of independence; strong self-direction and time management are essential to success in this position.
• Participate in the after-hours, weekend, and holiday on-call rotation, shared across the department and assigned by seniority. This is a mandatory and non-negotiable requirement of the role.

Benefits

• Salary and sales incentives are based on proven sales ability and experience
• Full benefits package including group medical and dental insurance options
• 401(k) matching
• Located in beautiful sunny San Diego
• Unique opportunity to work inside the world of private aviation with one of the best companies in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree