Manager Charter Representatives

Sun Country Airlines 2021•Minneapolis, MN

18h•Onsite

About The Position

Sun Country Airlines is seeking a Manager Charter Representatives to manage the Charter Representative Program and lead the Charter Rep Analysts, Charter Representatives and Ground Service Representatives. This position will design and build out scheduling, performance expectations, quality control tracking, and other aspects of the charter rep program. In addition, they will collaborate with other SCA departments to ensure travel and training of charter representatives is fulfilled. Collaboration and communication with various departments and customers to ensure efficient and effective operations will be required.

Requirements

Bachelor’s Degree or 4 years of equivalent work experience
4+ years of experience working within operations at an airline, preferably charter operations
2+ years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities
Strong communication skills, both verbal and written
Excellent organizational skills, with the ability to multi-task and meet deadlines
Superior critical thinking, analytical, and problem-solving skills
Experience demonstrating initiative and handling urgent needs
Ground Security Coordinator certification

Responsibilities

Responsible for building, managing, and maintaining the Charter Representative Program
Work with Ground Ops and Ground Ops training to schedule initial training for new reps as well as collaborate to update and distribute training materials.
Manage payments for Charter Contract Representatives.
Attend and participate in all relevant meetings related to Charter Representatives.
Lead and identify opportunities for continuous improvement within the charter rep organization.
Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Airlines operational standards.
Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs.
Collaborate with various SCA departments to optimize efficiency of the Charter Rep program.
Work with Charter Planning/Sales teams to enhance charter rep communication and defining roles
Responsible for team performance management, recruiting, work assignment, and ensuring skills and demand is met across the Charter Representative Program.
Establish and maintain a collaborative environment capitalizing on employee talent, experience and interests.
Build and retain a high-performing, diverse, and inclusive team of Analysts and Reps.
Other duties as assigned.

Benefits

Comprehensive benefit package including dental and vision PPO and high deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support