Customer Service Representatives

MUNICIP. OF CLARINGTON•Newcastle, ON

About The Position

This posting is for current vacancies on the team. Reporting to the Supervisor, Customer Service, within the Community Services Division, the successful candidates will provide front-line support and exceptional customer service to the public and perform the outlined responsibilities.

Requirements

Graduate of a Community College Administration program or possess equivalent qualifications in skills and work experience to the satisfaction of the department.
Excellent verbal communication skills, congenial attitude, and exceptional customer service skills in dealing with others are essential.
Attention to detail is critical for this position along with the ability to meet deadlines.
Excellent keyboarding skills and proficient with Microsoft Office 365.
Legally able to work in Canada.

Nice To Haves

Familiarity with ActiveNet software would be an asset.
Prior Municipal experience will be considered an asset.
Cash handling experience is considered an asset.

Responsibilities

Completing program and membership registrations and point of sale entries for all Community Services patrons.
Providing superior customer service by responding appropriately to public inquiries in person, over the phone, and via email.
Accepting payments for services and prepare daily deposits.
Providing administrative support to the Community Services Department as required.
Ensuring corporate and departmental policies, operating procedures and health and safety initiatives are practiced and monitored.
Working with all staff to develop a positive team environment.
All other duties as assigned.