Chargeback Analyst Frisco, Tx Hybrid

NCR Atleos•Frisco, TX

2d•Hybrid

About The Position

The Business Operations Admin Support (Chargeback Analyst) is responsible for performing research on incoming chargebacks. NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Requirements

Excellent attention to detail and organizational skills
Ability to meet deadlines
Strong written and oral communication skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures
Excellent problem-solving skills
Must be able to work well with others, specifically with a team

Nice To Haves

1-2 years of experience in chargeback processing preferred, not required

Responsibilities

Review daily incoming documentation in response to chargeback notifications
Review incoming journals and validate if the documentation supports filing a representment with the networks
Review transaction to determine the appropriate network routing and then ensure network representment rules are met before submitting to the network for credit
Perform any necessary research and look up specific transaction details that need to be included with the representment case
Perform other tasks that may be assigned throughout review period