Technical Operations Analyst II Frisco, TX Hybrid

NCR Atleos•Frisco, TX

15h•Hybrid

About The Position

The Technical Operations Analyst II supports the stability, efficiency, and continuous improvement of operational technology and business processes. This role partners closely with Engineering, IT, Product, and Business Operations teams to monitor systems, analyze issues, and drive data‑backed improvements across technical operations. The Analyst II role is hands‑on and execution‑focused, with growing ownership over incident analysis, reporting, automation, and process optimization.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
2–4 years of experience in technical operations, systems analysis, or a similar role
Experience working with operational data, dashboards, and reporting tools
Strong analytical and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced environment

Nice To Haves

Experience with SQL, Python, or similar data/query tools
Familiarity with cloud platforms (AWS, Azure, or GCP)
Experience supporting SaaS or large‑scale technical systems
Knowledge of incident management frameworks (ITIL, SRE concepts, etc.)
Experience with automation tools, monitoring platforms, or ticketing systems

Responsibilities

Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability
Identify, troubleshoot, and resolve technical and operational issues, escalating when needed
Participate in incident response, root cause analysis, and post‑incident reviews
Analyze operational data to identify trends, risks, and opportunities for improvement
Build and maintain dashboards, reports, and metrics to support leadership decision‑making
Track KPIs related to system performance, operational health, and service delivery
Document current‑state processes and recommend improvements to reduce manual effort and errors
Support automation initiatives and tooling enhancements
Contribute to standard operating procedures (SOPs) and operational best practices
Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations
Translate technical issues into clear, actionable insights for non‑technical stakeholders
Support change management and release readiness activities