Charge Nurse

CommUnityCare Health Centers•Pflugerville, TX

11d

About The Position

In collaboration with patients, families (as defined by the patient), and staff across all disciplines and departments, the Charge Nurse plans, organizes, and directs clinical support staff assigned to a unit in a community healthcare center. The role oversees unit operations and staffing, provides direct nursing care, supports patient and family education, and helps maintain quality, safety, regulatory, and accreditation standards. The Charge Nurse may perform Nurse Manager-Operation duties when the Nurse Manager-Operation is absent and act as site lead when the Nurse Manager-Operation and/or Practice Leader is absent. The position also supports the development of Charge Nurses and clinical staff, contributes to process improvement, and collaborates with the care team to provide patient-centered care.

Requirements

Graduation from an accredited school of nursing.
At least one year of experience in the nursing field.
Unrestricted Registered Nurse license in the State of Texas.
Current healthcare provider CPR course completion card from an approved American Heart Association or American Red Cross course.
Demonstrated success providing clinical care and nursing support in an organization of comparable pace and complexity.
Experience managing difficult patient or customer situations.
Demonstrated success directing staff to achieve a common goal.
Significant knowledge of medical practices and procedures in a healthcare environment.
Demonstrated success and experience with direct patient services and proper knowledge and use of medical devices and equipment.
Ability to develop and manage professional relationships in a complex healthcare environment and collaborate with providers and other healthcare team members.
Ability to develop and maintain favorable internal relationships and partnerships with team members.
Ability to interact respectfully and collaboratively with patients and families.

Responsibilities

Oversee assigned staff by establishing work assignments and priorities, reviewing and adjusting timecards, reviewing time-off requests, providing input for performance evaluations, monitoring new-hire orientation, and coaching and counseling staff in conjunction with the Nurse Manager-Operation, Practice Leader, and Human Resources.
Perform Nurse Manager-Operation duties in the Nurse Manager-Operation’s absence.
Participate in process improvement strategies.
Coach and mentor Charge Nurse I staff and clinical staff, and support Charge Nurses’ administrative and organizational growth.
Oversee unit flow, staffing, and patient scheduling as appropriate.
Assess the physical, social, and emotional needs of patients and families in clinics.
Teach and counsel patients and families about health assessment and care, including disease and disability prevention, hygiene, and health maintenance.
Identify patient referral needs and work with the care management team to support continuity of care.
Provide direct nursing care and distribute medications and treatments according to accepted standards of care.
Complete direct and indirect care documentation promptly and ensure patient records are current and complete.
Ensure daily patient-care unit huddles and weekly clinic staff informational huddles take place; disseminate information from charge nurse meetings, patient conferences, and planning sessions.
Maintain licensure and certification requirements for continuing education and best practices.
Participate with the Triad team in quality strategies to evaluate compliance with evidence-based guidelines and standards and identify opportunities to improve patient outcomes.
Ensure patient-care tasks, patient administrative processes, and related duties comply with regulatory and accreditation standards, including The Joint Commission standards and CommUnityCare procedures and policies.
Act as site lead when the Nurse Manager-Operation and/or Practice Leader is absent.
Complete daily and weekly quality-assurance checklists and delegate tasks as appropriate, including Rider reports, Class D, McKesson, CLIA, AED, and equipment checks.
Ensure state vaccine (VFC/ASN) policies are followed and delegate weekly vaccine counts as needed.
Attend all clinic codes.
Provide patient triage as needed.
Perform periodic chart audits.
De-escalate crisis situations by seeking guidance from supportive personnel.
Develop communication processes that support quality of care and patient experience.
Develop and maintain professional relationships and partnerships with nurse managers, clinical support staff, providers, business office staff, patients, and families.
Collaborate with providers and other healthcare team members to meet patient needs and provide patient-centered care.
Perform other duties as assigned.