Seasonal Character Escort

Marriott•Phoenix, AZ

About The Position

Facilitate entertainment performances by providing exceptional service and guest experiences through one-on-one interactions while assisting performers. Escort Character performers to, on, and from assigned areas while following Special Events Character Handling Guidelines to protect their safety and physical well-being. Encourage, recruit, register, and schedule guests for live-show activities; promote a fun and comfortable atmosphere; provide information and tours about recreation facilities and activities; and lead or perform in live shows using basic scripts and improvisation as needed. Engage audiences and explain facility rules intended to protect guest safety and welfare. Observe activities, respond to emergencies according to local procedures, and alert a supervisor or manager when a guest may not be able to participate safely. Prepare for shows and clean and maintain recreational equipment and supplies. The role requires demonstrated ability to portray predetermined character styles and mannerisms consistently, perform for extended periods inside bulky, hot costumes, meet costume-specific size and weight requirements, work with large groups and children, and stand for extended periods. Associates must follow company and safety policies, report maintenance issues and incidents, complete required safety training and certifications, maintain a professional appearance, protect confidential information and company property, and provide attentive service to guests and coworkers. The position also involves inspecting equipment, handling props and gear, and performing the physical activities and working in the conditions described in the posting. This is a seasonal role. Preferred qualifications include a high school diploma or GED, at least one year of customer or sales experience, and prior public performance, acting, entertainment, or experience entertaining children and large groups. CPR and First Aid certifications are required.

Requirements

Required CPR certification.
Required First Aid certification.
Demonstrated ability to accurately and consistently portray predetermined character styles, characteristics, and mannerisms without deviation.
Ability to perform inside bulky, hot costumes for extended periods.
Ability to maintain size and weight requirements based on costume restrictions.
Ability to work with large groups and children.
Ability to stand for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to move through narrow, confined, elevated, tight, and dark spaces, including while wearing a large costume.
Ability to move over sloping, uneven, or slippery surfaces and use stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to use manual and bimanual dexterity continually or frequently.
Ability to wear and carry special-event props and gear for long periods.
Ability to identify and distinguish colors.
Ability to communicate clearly and professionally and provide guest service.

Nice To Haves

High school diploma or G.E.D. equivalent.
Minimum of one year of customer or sales experience.
Previous public performance, acting, or entertainment experience.
Experience entertaining children and large groups.

Responsibilities

Assist and accompany Character performers to, on, and from assigned areas while following Character Handling Guidelines.
Provide exceptional service and guest experiences through one-on-one interactions with guests.
Encourage, recruit, register, and schedule guests to participate in live shows, events, or performances.
Promote a fun, energized, and comfortable atmosphere for guests.
Provide information about recreation facilities and activities, including tours.
Lead and/or perform in live shows using basic scripts and improvisation as needed.
Engage audience members in live-show activities.
Explain and promote facility rules and regulations intended to ensure guest safety and welfare.
Observe facility activities and respond according to local procedures in emergencies.
Notify a supervisor or manager when guests may not be able to participate safely.
Prepare for shows and clean and maintain recreational equipment and supplies.
Follow company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
Communicate professionally and maintain positive working relationships with coworkers, responding appropriately to their concerns.
Verify adherence to quality expectations and standards and visually inspect tools, equipment, or machines for defects.
Perform other reasonable duties as requested.