Channel Production Manager

First American•Washington, DC

9d•$85,000 - $113,300

About The Position

The Channel Production Manager provides leadership and ownership for all operational functions related to providing Title services to customers. This position will be responsible for production operations of a group supporting multiple counties, reporting to the Channel Director, and is accountable for an internal team of up to 30 employees, plus leads offshore production teams.

Requirements

Excellent written, verbal and organizational skills; ability to present concepts and ideas.
Effectively recognizes, analyzes and advises on complex production processes.
Builds relationships and has the ability to be a strong contributing team member; ability to work effectively with all levels in the organization including both onshore and offshore teams.
Strong attention to detail, establishing goals/priorities, and meeting deadlines.
Superior analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Must have advanced skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving.
Title insurance experience required

Responsibilities

Has full supervisory responsibility for a staff. Delegates tasks, manages work flow and makes recommendations for staffing needs. Coaches and mentors staff, responsible for performance management. Assigns and directs work, monitoring progress and status of the assigned work.
Drive the day to day operations of a business segment, including both onshore and offshore teams so that goals are met or exceeded. This position ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with off-shore operations. By establishing channel goals and objectives there is an opportunity to continuously lead, train, coach and manage performance of employees to ensure individual and team success.
Work closely with our internal customers, ensuring customer service requests and problem resolution meet expectations. Engaging in a strategic partnership with our clients, this position will enhance customer service agreements, resolve issues and concerns, and develop and improve processes to increase efficiencies. Will strengthen our client relationships by working towards solutions, including soliciting feedback on team performance.
In collaboration with the financial organization and Channel Director, will seek to constantly improve unit cost performance; analyze monthly P&L and unit cost data. Utilize available financial tools to provide direction to staff and make changes in operations that have positive impact on financial performance of the team(s).
Challenges the team to think “outside the box” and works with them to effect change in the organization.