Channel Distribution Auditor
About The Position
The Channel Distribution Auditor will be responsible for auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms. This role involves validating booking data integrity, rates, inventory, room type mapping, and reservation accuracy. The auditor will monitor rate and promotion parity across all distribution channels, investigate and resolve booking failures, interface errors, and transmission exceptions. Additionally, the position requires reviewing and reconciling travel agent commissions and loyalty-related reservations, managing Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity. Auditing deposits, billing arrangements, cancellations, and modification transactions are also key responsibilities. The role involves monitoring channel performance, booking production, and revenue trends, as well as identifying and resolving orphaned or migrated reservations. Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities is crucial. The auditor will also perform manual guest check-outs via VCC platforms and review loyalty member stay activity, rates, and posting accuracy, while investigating and resolving loyalty account discrepancies. Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements is essential, along with monitoring guest feedback and loyalty-related service issues.
Requirements
- Strong people skills with the ability to relate to employee situations necessary.
- Strong verbal and written communication skills required.
- Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties a must.
- Excellent organizational skills with the ability to work on multiple projects necessary.
- Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet.
- Must be detail oriented and self-motivated; able to start and finish projects with limited supervision.
- Flexible schedule a must.
- Prepared to work, days, nights, weekends and holidays.
Nice To Haves
- Two years’ group, wholesale reservation experience in Room Reservations or Front Desk preferred.
- One year of accounting/finance experience preferred.
Responsibilities
- Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
- Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
- Monitoring rate parity and promotion parity across all distribution channels.
- Investigation and resolution of booking failures, interface errors, and transmission exceptions.
- Review and reconciliation of travel agent commissions and loyalty-related reservations.
- Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
- Auditing deposits, billing arrangements, cancellations, and modification transactions.
- Monitoring channel performance, booking production, and revenue trends.
- Identification and resolution of orphaned or migrated reservations requiring manual intervention.
- Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
- Manual guest check outs via VCC platforms for efficient kiosks processing.
- Review of loyalty member stay activity, rates, and posting accuracy.
- Investigation and resolution of loyalty account discrepancies and member disputes.
- Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
- Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
