Channel Development Lead

Humana

1d•$115,200 - $158,400•Remote

About The Position

The Channel Development Lead defines sales product strategy for one or more lines of business targeting specific markets or business segments. The role drives sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making, developing key performance indicators to improve sales performance, operational efficiency, market growth, and retention. This position advises business leaders and executives, provides actionable insights, identifies operational risks and process gaps, and leads cross-functional initiatives from concept through implementation. The successful candidate brings strong project management and executive communication capabilities, experience supporting complex call center or sales operations, and the ability to anticipate challenges, maintain clear tracking mechanisms, drive stakeholder accountability, and meet aggressive timelines while managing competing priorities. The position is remote, requires working Eastern Standard Time hours, and may require travel up to four times per year, including occasional travel to Humana offices for training or meetings. Home or hybrid-home employees must have internet service with at least 25 Mbps download and 10 Mbps upload and work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. The scheduled workweek is 40 hours.

Requirements

At least 3 years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
At least 3 years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Nice To Haves

PMP certification or at least 4 years of advanced project or program management experience.
At least 4 years of sales experience in the healthcare or health solutions industry.
At least 4 years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
At least 2 years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Responsibilities

Own strategic initiatives and complex projects from planning through execution, using project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reports.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives to enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Adapt to rapidly shifting priorities and accelerated delivery needs in a fast-paced environment.
Advise executive leadership with proactive communication, strategic recommendations, and visibility into risks, dependencies, and progress.
Collaborate with Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and execute initiatives.
Apply call center and sales operations expertise to identify opportunities in operational improvement, workflow optimization, capacity planning, and performance.
Anticipate issues, identify risks, develop mitigation plans, and escalate concerns appropriately.
Connect information across programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reports that translate complex operational concepts into business outcomes.
Use independent judgment to evaluate complex situations and execute with minimal supervision.