Channel Account Manager

NMI

11h•$75,000 - $90,000•Remote

About The Position

NMI is seeking a Channel Account Manager to grow revenue across a portfolio of existing partners. Reporting to the Sr. Director of Channel Sales, this role serves as the main point of contact for assigned accounts, builds lasting partner relationships, and identifies upsell and cross-sell opportunities. The role helps clients understand their needs, board more merchants, and adopt NMI Value-Added Solutions such as fraud, data security, and enterprise/B2B tools. The Channel Account Manager works closely with partner success, solution engineering, marketing, product, support, and other internal teams to deliver appropriate solutions and drive results. The position is remote and offers an annual US base salary range of $75,000–$90,000, with the range narrowed during the interview process based on experience, qualifications, and location.

Requirements

Experience in the payments or fintech industry.
Proven experience in sales or account management focused on revenue growth.
Excellent communication and interpersonal skills, with the ability to build trust with clients.
Strong negotiation and problem-solving skills.
Comfort using AI in daily work to improve efficiency and uncover opportunities.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Salesforce and Google Workspace.

Responsibilities

Identify and pursue upsell and cross-sell opportunities within the assigned account base, including new business with existing clients.
Drive adoption of Value-Added Solutions, including fraud, data security, and enterprise/B2B tools.
Meet or exceed sales targets and revenue goals for assigned accounts.
Develop strategic account plans with objectives, goals, and action steps for each client.
Partner with internal sales, marketing, product, and other teams to align strategies, deliver value to clients, and maximize revenue.
Build and maintain trusted relationships as the main point of contact for client inquiries, requests, and issues.
Hold regular client check-ins to gauge satisfaction, anticipate needs, and proactively offer solutions and support.
Resolve client concerns promptly, escalate complex issues to appropriate internal teams, and follow through to resolution.
Advocate for clients within NMI and champion their needs and priorities.
Maintain accurate records of client interactions and prepare regular reports on account activity, sales performance, and client satisfaction.
Use data and analytics to identify trends, opportunities, and areas for improvement.

Benefits

Remote-first culture.
Competitive compensation and benefits.
Personal growth and advancement opportunities.
Flexible paid time off and dedicated sick time.
Health, dental, and vision insurance.
Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
401(k) matching up to 4% after two months of service.
Flexible Spending Account.
Paid parental leave.
Company volunteer days.
Employee referral program.
Bonusly colleague recognition.