Channel Account Manager

Microblink • New York, NY

10h

About The Position

Microblink is hiring a Channel Account Manager to manage the commercial side of day-to-day relationships across a global partner portfolio, including strategic OEM partners, regional identity verification platforms, and resellers. This new role in Microblink’s FY27 channel model works closely with the Head of Channel on commercial decisions, including pricing, contracts, and partner strategy, bringing account insights to inform those decisions.

The role focuses on growing partner usage and revenue, expanding services, supporting partner sellers, and bringing on new partners. It works alongside a Technical CSM, who leads technical adoption and ramp; the Channel Account Manager handles business relationships and does not provide technical triage. Technical questions are routed to the Technical CSM, while pricing, contracts, and structural issues are escalated to the Head of Channel.

Microblink describes itself as an Identity Intelligence OS for managing people and agents, assessing risk, and making decisions across digital journeys. Its solutions span identity documents, biometrics, and payment cards and support onboarding, authentication, and related journeys. In 2025, Microblink processed 2.9 billion identities across more than 195 countries. Its Fraud Lab generates more than 100,000 images monthly for model training and testing, and the company reports achieving 100% deepfake detection in DHS-powered testing.

Requirements

• At least 5 years of channel, partner, or account management experience in B2B technology or SaaS, with experience in identity verification, fraud, or a similar industry.
• Demonstrated success developing new business opportunities, acquiring partners, or expanding channel networks.
• Experience growing revenue within existing partner accounts through upselling, cross-selling, and strategic account development.
• A track record of growing usage and closing upsell and cross-sell opportunities with existing partners.
• Experience enabling partner sales teams through training, materials, and joint selling.
• Experience closing new channel partners.
• Comfort managing sales pipelines, forecasts, and commercial activities using CRM tools.
• Ability to work independently across several regions and time zones.

Nice To Haves

• Experience in identity verification, fraud prevention, KYC, authentication, AML, or related technology sectors.
• Familiarity with OEM, white-label, embedded technology, or reseller partnership models.
• Experience developing partnerships across international markets, particularly LATAM, APAC, EMEA, or MEA.
• Experience collaborating with technical customer success, solutions engineering, or product teams.

Responsibilities

• Own the day-to-day commercial relationship for assigned partners and keep the renewal calendar current to prevent lapses.
• Grow revenue and usage across partner accounts through upselling, cross-selling, and attaching additional services, including Verify and GenAI offerings.
• Engage newly signed and smaller partners from first contact through ramp, including inbound mid-market and regional partners.
• Enable partner sellers by providing sales assets, tools, joint-selling support, and training.
• Build account plans and participate in regular business reviews with partners, working alongside the Technical CSM who leads adoption and ramp.
• Represent partner feedback internally by liaising with Product and Engineering and communicating partner requests with relevant revenue context.
• Bring the Head of Channel into pricing, contract, and structural matters, and route technical questions to the Technical CSM.
• Manage commercial activities, sales pipelines, and forecasts using CRM tools.
• Develop new business opportunities, acquire partners, and expand channel networks.

Benefits

• Flexible work arrangements: remote, hybrid, or from an office, depending on preference.
• Unlimited PTO.
• Region-specific benefits tailored to the employee’s location.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed