Change & Release Coordinator — Federal Health IT
About The Position
Rackner is seeking a Change & Release Coordinator to support the successful introduction of technology changes across complex federal healthcare environments. The role connects planned system changes with operational readiness, helping stakeholders understand potential impacts and ensuring users receive information and support for upcoming releases. The coordinator works with service management, technical, clinical informatics, training, and communications teams to coordinate release activities, address readiness dependencies, and support reliable healthcare technology operations.
Requirements
- At least 3 years of professional experience in organizational change or release coordination within an ITIL-based environment.
- ITIL 4 Foundation certification.
- Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.
Nice To Haves
- Prosci experience or certification.
- Experience using the ServiceNow Change Management module.
- Experience supporting electronic health record (EHR) releases.
Responsibilities
- Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, scheduling conflicts, and impacts on affected users.
- Assess the operational and user-facing impact of planned changes, identify affected stakeholders, and coordinate preparation activities.
- Coordinate and document stakeholder readiness checks before releases, communicating outstanding preparation needs and unresolved dependencies to appropriate teams.
- Work with training and communications teams to align learning resources, supporting knowledge materials, and user-facing information with release schedules.
- Coordinate release-related communications and collaborate with clinical informatics teams on required clinical validation activities.
- Maintain accurate change and release coordination records, including readiness activities, status updates, and outstanding follow-up items.
- Provide change and release coordination information to post-release incident reviews to support operational visibility and continuous improvement of release readiness.
Benefits
- Professional development and company-supported certification opportunities.
- 401(k) retirement plan with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability insurance.
- Paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and company team events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
