Change Operations Analyst

Bank of America•Pennington, AL

1d•$92,100 - $160,100•Onsite

About The Position

At Bank of America, the Change Operations Analyst manages day-to-day activities and functions for an assigned team. The role includes coordinating and prioritizing work, supervising processes, providing informal leadership, and supporting team members through mentorship and direction. The analyst addresses complex technical and analytical issues and communicates results to senior management and Line of Business partners. The position oversees change operations and related production-support processes, including service-level tracking, incident and change reviews, escalation, and support scheduling. It also contributes to onboarding, access reviews, compliance activities, and the establishment of appropriate alerts, monitoring, dashboards, and processes for new projects and initiatives. The role performs responsibilities associated with Specialist I and II positions on applicable teams. The position is based at 1300 American Blvd, Hopewell Building 3, Pennington, New Jersey. It is a first-shift role with a 40-hour workweek. The annualized pay range is $92,100 to $160,100, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

Five years of experience in technology change management or production change operations.
Ability to assess change records for consistency across risk, impact, scope, schedule, implementation, backout, and validation.
Working knowledge of approval paths and the distinction between readiness review and accountable approval.
Experience with ServiceNow or a comparable enterprise change-management platform.
Ability to identify scheduling conflicts and dependencies across application and infrastructure teams using Incident, Problem, and Change data.
Ability to interpret change data, identify exceptions and trends, and communicate findings accurately.
Strong collaboration, written communication, documentation, judgment, attention to detail, and prioritization skills.

Nice To Haves

Experience developing or using change-management reports, dashboards, or scorecards.
Strong spreadsheet and data-analysis skills, including source validation and concise presentation of findings.
Ability to translate recurring review findings into practical guidance, controls, reporting, or process improvements.
Familiarity with customer-facing impacts, outages, route-away considerations, critical applications, and recovery scenarios.
Experience reviewing ChangeCon or blackout considerations.
Experience working across technology portfolios while balancing consistent governance with domain needs.

Responsibilities

Manage and prioritize multiple team tasks and assignments.
Track tasks and tickets in systems of record and ensure enterprise service-level agreements are met.
Create the on-call rotation schedule and ensure support coverage for off-hours, weekends, and release windows.
Participate in defect, incident, problem, and change review meetings and release activities.
Serve as an escalation point for team members and applicable peer and partner teams.
Serve as a leadership point of contact for triage of high-priority incidents or consulting engagements.
Participate in resource interviews and onboarding processes.
Work with appropriate teams to establish alerts, monitoring, dashboards, and processes for new projects and initiatives.
Perform access reviews and compliance activities, and act as a delegate for administrative processes.
Perform responsibilities of Specialist I and II roles on applicable teams.