Change Manager I - Remote

CSAA Insurance Group, a AAA Insurer•Washington, DC

4d•$129,825 - $173,150•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Change Manager I - Remote. The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success.

Requirements

BA/BS degree or equivalent combination of education and experience
8 years of relevant experience
Prosci Certification
Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
Excellent solid understanding and application of training and communications methodologies and best practices
Strong solid understanding of project management and other lifecycle methodologies
Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
Strong ability to influence at the department/division level and across different layers of leadership
Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
Substantial insurance business knowledge or shared services/consulting functions

Nice To Haves

MA degree or equivalent combination of education and experience
Leadership/Cultural expectations (below by job level)
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
Track and report on change management effectiveness and adoption metrics.
Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.