East Region: Business Performance Improvement - People & Chance - Change Management Associate Director

Protiviti • New York City, DC

78d • Hybrid

About The Position

Protiviti is seeking a People & Change Manager to join its Business Performance Improvement team. This role focuses on leading people-focused transformation solutions, particularly large-scale change programs for ERP platforms like Workday, Oracle, and SAP S/4HANA. The position involves leading day-to-day change management delivery, integrating with ERP system integrators, designing and implementing stakeholder engagement strategies, communication plans, and training programs. It also includes conducting change impact assessments, facilitating workshops, and contributing to business development. The role encourages an innovative mindset, integrating AI tools to accelerate change management delivery.

Requirements

• Proven experience engaging with C-suite executives to gain alignment and drive the change management agenda.
• Experience with the people side of ERP transformations and understanding how technology changes impact employees at every level of an organization.
• Motivated to continuously learn and stay current on change management methodologies, ERP ecosystem developments, and AI-enabled delivery tools.
• Passionate about building client relationships and delivering exceptional client experiences.
• Natural ability to lead teams, manage project workstreams, and keep engagements on track.
• Promote a positive, inclusive team culture that fosters open communication and diverse perspectives.
• Thrive in a fast-paced consulting environment and can manage multiple priorities simultaneously.
• Demonstrated experience supporting or leading change management on ERP implementations, including experience with at least two of the following modules: Human Capital Management (HCM); Record to Report (RTR); Procure to Pay (PTP); Lean Warehouse Management (LWM); Plan to Make (PTM).
• Developing and executing change management deliverables including impact assessments, stakeholder maps, communication plans, training needs analyses, and resistance management plans.
• Conducting organizational readiness assessments and post-go-live adoption tracking for ERP programs.
• Facilitating design thinking workshops and user acceptance testing (UAT) readiness sessions with business stakeholders.
• Analyzing HR or operational processes to identify gaps, compliance requirements, and improvement opportunities in the context of SAP-driven change.
• Utilizing AI tools and digital accelerators to improve workflow efficiency, enhance stakeholder communication, or optimize change analytics.
• Ability to evaluate, synthesize, and interpret data to support decision-making and communicate findings clearly to diverse audiences.
• Experience supporting business development activities, including identifying scope for engagements, developing proposals, and presenting to stakeholders.
• Ability to establish and cultivate professional relationships with client personnel, including senior leaders.
• Leadership and supervisory experience, including mentoring team members, conducting performance feedback, and coordinating cross-functional delivery.
• Bachelor’s degree from an accredited university in a relevant academic area or equivalent relevant work experience.
• 5+ years of experience in Human Capital Consulting, Change Management, or HR Transformation; management consulting experience is highly preferred.
• Hands-on experience leading change programs for leading ERP platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); familiarity with change management tools, LMS platforms, and AI productivity tools preferred.

Nice To Haves

• PRoSCI certification (or equivalent change management certification) preferred.
• Professional certifications, such as PMP or similar, are a plus.

Responsibilities

• Lead day-to-day change management delivery on ERP transformation programs, with a focus on two or more of the following functions: Human Capital Management (HCM); Record to Report (RTR); Procure to Pay (PTP); Lean Warehouse Management (LWM); Plan to Make (PTM).
• Integrate with ERP System Integrator and/or Business Integrator as Change Management Office / PMO leader to lead through the employee change management experience.
• Design and implement stakeholder engagement strategies, communication plans, and role-based training programs for ERP end users, including training development.
• Conduct ERP-specific change impact inventory collection and persona/function-based impact assessments, change readiness surveys, and adoption analytics to track and improve transformation outcomes.
• Facilitate design-thinking workshops and working sessions with stakeholders to drive alignment, problem-solve, and co-create solutions.
• Have superior written, verbal and presentation communication skills to engage and drive change activity with large ERP teams of 100+ project team members.
• Mentor and coach junior team members, promoting a collaborative and high-performance team culture.
• Contribute to business development activities, including proposal preparation, solution design, and client presentations.
• Approach Change Management delivery with an innovative mindset and integrate AI tools to accelerate change management communication and training delivery.

Benefits

• Medical, dental, and vision coverages
• FSA and HSA healthcare accounts
• Life and accident insurance
• Adoption and fertility assistance
• Paid parental leave up to 10 weeks
• Short/long term disability
• Company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
• Choice Time Off (CTO) for vacation, personal needs, and sick time (New hires receive up to 20 days of CTO per calendar year)
• 11 paid holidays each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager