ERP Change Management Associate Director

Protiviti•Tampa, FL

1d•$162,000 - $278,000•Hybrid

About The Position

Protiviti is seeking a People & Change Associate Director for its expanding Business Performance Improvement practice. This senior leadership role leads complex ERP-enabled transformations, drives practice growth, and advises C-suite and senior leadership stakeholders. The Associate Director leads the delivery of people-focused transformation solutions, with an emphasis on managing change for large-scale ERP platforms such as Workday, Oracle, and SAP S/4HANA. The role leads change management capability growth and execution from pursuit through delivery, including client solution design, scope and resource definition, Statements of Work, project financial management, and team leadership. It also provides strategic and execution oversight for ERP change management across multiple business functions, and may serve as a Change Management Office and/or PMO lead. The position partners with ERP system and business integrators to align program execution and support a stakeholder-centered employee change experience from strategy through adoption. The Associate Director designs engagement, communication, and training strategies; assesses change impacts and readiness; tracks adoption; facilitates workshops and stakeholder sessions; and maintains strong program governance and RAID management. The role also develops junior professionals, leads business development and client relationship efforts, and promotes the use of AI-enabled tools to improve change delivery. Protiviti operates a hybrid workplace, combining in-person work in local offices and at client sites with remote work. The balance varies by client, project, team, and other business factors; local or out-of-state travel may be required. The listed starting salary range is $162,000–$278,000, with a 16% bonus target opportunity. The estimated total cash range is $187,920–$322,480.

Requirements

Bachelor’s degree from an accredited university in a relevant academic area.
At least 9 years of experience in Human Capital Consulting, Change Management, or HR Transformation.
Management consulting experience.
Hands-on experience leading change programs for leading ERP platforms.
Experience supporting or leading ERP implementation change management, including at least two of these modules: Human Capital Management (HCM), Record to Report (RTR), Procure to Pay (PTP), Lean Warehouse Management (LWM), or Plan to Make (PTM).
Experience developing and executing change management deliverables, including impact assessments, stakeholder maps, communication plans, training needs analyses, and resistance management plans.
Experience conducting organizational readiness assessments and post-go-live adoption tracking for ERP programs.
Experience facilitating design-thinking workshops and user acceptance testing (UAT) readiness sessions with business stakeholders.
Experience analyzing HR or operational processes to identify gaps, compliance requirements, and improvement opportunities in the context of SAP-driven change.
Experience using AI tools and digital accelerators to improve workflow efficiency, stakeholder communication, or change analytics.
Ability to evaluate, synthesize, and interpret data to support decisions and communicate findings to diverse audiences.
Experience supporting business development, including identifying engagement scope, developing proposals, and presenting to stakeholders.
Ability to establish and cultivate professional relationships with client personnel, including senior leaders.
Leadership and supervisory experience, including mentoring team members, providing performance feedback, and coordinating cross-functional delivery.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.

Nice To Haves

Advanced degree such as an MBA or MA/MS in Industrial-Organizational Psychology, Organizational Development, or Human Resources.
PROSCI certification or an equivalent change management certification.
PMP or similar professional certification.
Familiarity with change management tools, learning management systems (LMS), and AI productivity tools.

Responsibilities

Lead growth and execution of the Change Management capability from pursuit through delivery, including designing tailored client solutions, defining scope and resource requirements, developing Statements of Work, and handing work off to delivery teams.
Oversee project financial management, including estimates at completion (EAC), budgeting, and invoicing.
Select, lead, and coach project team members to deliver high-quality outcomes and client value.
Lead day-to-day change management delivery for ERP transformation programs across two or more core business functions, driving stakeholder adoption, business readiness, and transformation outcomes.
Serve as the Change Management Office (CMO) and/or PMO lead, partnering with ERP system integrators and business integrators to align program execution and support employees through change.
Design stakeholder engagement strategies, communication plans, and role-based ERP end-user training programs.
Collect ERP-specific change impact inventories; conduct persona- and function-based impact assessments and readiness surveys; and use adoption analytics to track and improve outcomes.
Lead design-thinking workshops, leadership working sessions, and stakeholder engagements to build alignment, address business challenges, and co-create solutions.
Communicate and drive change activities with large ERP teams, including teams of 100 or more project members.
Mentor and develop junior professionals and build team capability, engagement, and skills.
Drive workstream execution and maintain visibility into team activities through planning, governance, and RAID management.
Lead business development from opportunity identification through close, including pursuit strategy, client solution development, proposal leadership, executive presentations, and account expansion.
Use AI-enabled tools to improve the speed, quality, scalability, and personalization of communications, training, stakeholder engagement, and adoption activities.

Benefits

Annual bonus plan with a 16% target opportunity; eligible employees may receive additional cash and/or discretionary stock compensation.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending and health savings accounts (FSA and HSA).
Life and accident insurance.
Adoption assistance.
Fertility assistance.
Paid parental leave up to 10 weeks.
Short- and long-term disability coverage.
Company 401(k) savings and investment plan with a 50% employer match on the first 6% of employee contributions.
Choice Time Off (CTO) for vacation, personal needs, and sick time; new hires receive up to 20 days per calendar year.
Up to 11 paid holidays each calendar year.
Hybrid workplace with remote and in-person work, with requirements varying by client, project, team, and other business factors.