Director of Change Management

DataMap•Overland Park, KS

5d•Onsite

About The Position

The Director of Change Management leads DataMap’s change management practice and is accountable for adoption across the company’s portfolio. The role develops and maintains the practice’s methodology, governance, and measurement standards for client implementations, DataMap products, and internal organizational change. The Director sets the practice’s direction with executive leadership and leads the AI transformation of the change practice, including tool selection, methodology changes, and ROI measurement. This leader represents the people side of change on executive steering committees, advises C-level sponsors, and escalates adoption risks and resistance. The role also builds and develops the change management team, expands change, training, and adoption services across accounts, and contributes to their pricing and packaging. The position is in person at DataMap’s Overland Park, Kansas office and is not remote.

Requirements

At least 10 years of experience in change management or transformation, including building, leading, and developing teams of change managers.
Bachelor’s degree or equivalent professional experience.
Experience building a change methodology, governance, and measurement approach that others can use.
Track record of organization-level change that sustained after launch.
Experience leading training at scale and change that reaches suppliers, customers, and other implementation service providers.
Executive presence and experience advising C-level sponsors, serving on steering committees, and leading people outside the reporting line.
Commercial experience growing change and adoption work, including input on pricing and packaging.
Track record of bringing AI into a change practice or delivery organization and measuring its return.
Ability to work in person at DataMap’s Overland Park, Kansas office.
Total compensation consists of base salary plus bonus.

Nice To Haves

Knowledge of established change models, especially Lewin’s change model and Kotter’s 8 steps; familiarity with Prosci’s ADKAR model, the Bridges Transition Model, the McKinsey 7-S Framework, or force field analysis is also a plus.
Prosci or CCMP certification.
Consulting or professional services experience.
Change leadership experience on SaaS or ERP transformations, such as Coupa, NetSuite, SAP, Oracle, or Microsoft Dynamics 365.

Responsibilities

Build and maintain a standardized change methodology and toolkit, including stakeholder maps, impact and readiness assessments, WIIFM messaging, communication and feedback plans, and RACI matrices.
Develop standardized approaches to training needs analysis, curriculum, train-the-trainer programs, and proficiency measurement.
Create playbooks for onboarding suppliers and customers and coordinating with other implementation service providers on shared programs.
Set change governance, including readiness criteria, adoption gates, and post-go-live sustainment checks, and establish measurement standards for adoption, proficiency, third-party enablement, and business results.
Lead the AI transformation of the change practice with the executive team, including tool selection, methodology changes, and ROI measurement.
Represent the people side on executive steering committees, advise C-level sponsors, and serve as the escalation point for adoption risk and resistance across the portfolio.
Lead internal change at DataMap as the firm grows, addressing processes, structure, visibility, communications, and change management.
Present DataMap’s AI-first approach to change in client executive briefings and industry content in collaboration with Sales.
Build the change management team, including hiring, career and certification paths, standards, and culture.
Develop future change leaders and coach them to engage champion networks, gather feedback, and correct course early.
Grow change, training, and adoption work across DataMap accounts.
Contribute to pricing and packaging change, training, supplier and customer enablement, and adoption services.