Change Delivery Analyst III

Truist Bank•Greensboro, NC

18h

About The Position

This position is responsible for providing expert-level business analyst and project management support for an assigned portfolio, including large and complex initiatives. The role involves working with project teams to gather and analyze information, solve highly complex problems, and escalate issues when necessary. The analyst ensures projects stay on schedule, within scope, and within budget, and is responsible for preparing all required materials and artifacts. This role requires expert knowledge of the processes within the assigned portfolio, with an emphasis on identifying process improvements and applying creative thinking to existing opportunities. The teammate will lead project planning and execution activities, define project scope, manage changes, and ensure proper documentation and traceability. They will also track and report project status, create process mappings for strategic changes, and own the intake and coordination of new project requests. Establishing and maintaining stakeholder relationships and coordinating across cross-functional teams are also key aspects. The role is an individual contributor with ownership of a project portfolio and may serve as a resource for junior-level team members, fostering a cohesive, inclusive, team-oriented culture aligned with Truist's purpose, mission, and values.

Requirements

Bachelor’s degree in a business-related field, or equivalent education and related training.
5-7 years of experience in consulting, project management or process improvement related role.
Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives.
Experience with Waterfall and Agile project management methodologies.
Strong organizational skills and attention to detail.
Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
Ability and willingness to learn and adapt as the needs of the job change.
Demonstrated proficiency in computer applications, such as Microsoft Office software products.
Ability to travel as needed, occasionally overnight.

Nice To Haves

Five years of experience in the financial services industry or consulting.
Project Management Professional (PMP) Certification.
Advanced understanding of process improvement methodologies (e.g., Six Sigma).
Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.

Responsibilities

Leads project planning activities for large and complex initiatives including gathering, analyzing, and presenting data and recommendations needed for project decision makers.
Defines project scope and obstacles that would impact the success of the initiative.
Identifies and supports required changes to scope or timeline throughout the project lifecycle.
Leads execution activities including defining and organizing milestones, teams, and schedules to reach project objectives.
Prepares and maintains necessary project materials and artifacts, including business cases, prioritization, project plans/task lists, business readiness materials, and post-project follow up.
Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
Gathers and analyzes data to draw thoughtful conclusions and recommendations to leadership including identifying and resolving difficult issues.
Provides tracking and reporting of project status to leadership and enterprise teams, including measurement of key performance and risk indicators and success factors.
Creates process mapping for changes resulting from strategic projects including risks and controls and may recommend changes to existing processes to improve efficiencies.
Owns the intake of new project requests and coordination of projects within workstreams.
Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams.
Serves as an individual contributor with ownership of a project portfolio.
May serve as a resource for junior level resources promoting a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)