Certified Recovery Support Specialist

Carle Health•Peoria, IL

About The Position

The Certified Recovery Support Specialist (CRSS) provides experience, education, and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles. The role supports patients throughout identification into services, assessment, discharge planning, and warm handoffs, and provides recovery and wellness support during and after care. The specialist collaborates with patients, families, the care team, insurance providers, and treatment providers to coordinate appropriate, covered, and affordable care. The role includes crisis-aware support, recovery planning, motivational interviewing, transportation coordination, naloxone education, follow-up care, and accurate documentation in the electronic medical record. The specialist provides support in a compassionate manner that respects each patient’s dignity, individuality, culture, and beliefs.

Requirements

Lived experience in recovery.
Obtain Certified Peer Recovery Specialist (CPRS) certification through the Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA) within three years.
Complete Narcan training within the first month of hire.
Advanced English reading, writing, and oral skills.
Ability to respond appropriately in interactions with customers and coworkers and communicate with a wide variety of people.
Ability to maintain confidential information and communicate only facts to recipients or decline to reveal information.
Ability to project a professional, friendly, and helpful demeanor.
Basic computer knowledge, including use of word processing, spreadsheet, email, and web browser applications.
Comfort with Windows operating systems and learning new applications.

Responsibilities

Ensure patients receive comprehensive services, including identification into services, assessment, discharge planning, and other aspects of a warm handoff.
Provide advocacy, education, recovery support, and wellness support.
Work with patients who present in crisis, identify needs for services, and use identified evidence-based approaches and therapeutic intervention.
Engage patients within the living room process.
Establish collaborative relationships with patients and provide practical, personalized support for entering and adhering to discharge plans.
Assist with creation of recovery plans and facilitate discharge planning.
Accurately document all discharge-planning components in the EMR.
Support and motivate patients to engage in and adhere to ongoing treatment.
Provide patient care and interaction that respects each patient's inherent dignity, individuality, culture, and beliefs, in a compassionate, humane, and non-enabling manner.
Participate in interdisciplinary clinical staffing or ensure pertinent information is provided to the team.
Demonstrate motivational interviewing skills when working with patients.
Provide continuity of care and follow-up care, including recovery support after discharge as needed.
Bridge care with insurance-correlated community services.
Provide follow-up instructions and appointments and coordinate discharge planning.
Communicate detailed information to discharge providers to support warm handoffs and care coordination.
Identify transportation barriers and help patients obtain transportation to appointments, including working with insurance-provided transportation programs.
Provide ongoing recovery support to help patients arrive at and engage with intake staff, remain engaged in treatment, navigate stages of change, and address practical considerations.
Understand addiction, signs of overdose, family dynamics, and administration of naloxone products.
Educate patients and families about opiate use and administration of naloxone products.
Consult with patients, families, insurance providers, and treatment providers to confirm recommended treatment is covered and/or affordable.
Collaborate with the care team to ensure documentation supporting warm handoffs is present.
Assist with EMR documentation to support quality initiatives and with audits for medical-necessity documents as requested.
Maintain working knowledge of computer operating systems.
Participate in in-service and competency training.
Meet documentation compliance standards and comply with Company and Department policies and procedures.