Certified Recovery Coach: App Moderator

Marigold Health

2d•$23 - $26•Remote

About The Position

Marigold Health is seeking an innovative peer/recovery coach to join their team. This role involves utilizing a new model for technology-enabled peer support to help individuals find their path to wellness and reduced substance use. The position can be full-time or part-time, depending on needs and experience. Marigold Health provides virtual peer support for mental health and substance use conditions, using a mobile app that combines technology with peer support. The app features automated outreach and digital group discussions to help individuals build recovery capital and expand their community networks. The ideal candidate will have strong communication skills and be enthusiastic about bringing peer support to a virtual platform, driving member interaction, participation, and engagement within the app's Groups and Forums.

Requirements

Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence.
Recovery Coach in Massachusetts is strongly preferred.
Reliable access to internet in a private space.
Comfort operating a smartphone, computer, and software tools such as Microsoft Office, Teams.
Ability to document member engagements in an electronic record.
A willingness to speak to your personal lived experience with mental health and/or substance use conditions.
An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification.
Demonstrated ability to create wellness plans and/or recovery goals.
Ability to adapt and prioritize tasks to meet the needs of members.
A willingness to work evening and weekend hours.

Nice To Haves

Experience delivering peer support digitally (e.g. on social media) is a significant plus.
Fluency in Spanish is a significant plus.

Responsibilities

Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences.
Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery.
Identify and engage a network of referring agencies and add to the database of member resources.
Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content.
Review flagged content based on Natural Language Processing (NLP) alerts and take action as necessary, such as removing COC-violating content.
Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
Actively welcome and engage new members as they join the app community.
Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support.
Document work in record systems according to Marigold and prevailing standards.