Recovery Coach

Beth Israel Lahey Health•Gloucester, MA

22h•$28 - $37

About The Position

The Recovery Coach is a member of the Addiction Consult Service and provides non-clinical support to people presenting to the Emergency Department and/or inpatient units at Beverly and Addison Gilbert Hospitals after an overdose. The coach serves as a recovery guide and role model, helps individuals identify and overcome barriers to recovery, connects them with recovery support services, and encourages hope, optimism, and health. The role includes problem-solving and advocacy to help individuals meet recovery goals, as well as education for individuals and family members about the recovery process. The Recovery Coach also works with patients who frequently use the Emergency Department, coordinating with peer networks and natural supports, referring individuals to community social-service providers, following up on referrals, and contributing to treatment-plan revisions. The role provides short-term follow-up by phone, text, or in person and may include temporary transportation assistance to essential behavioral-health appointments while individuals transition to community transportation resources. The position requires lived experience with addiction and sustained recovery. A driver’s license and car are required. Recovery Coach Academy or CCAR training must be completed before working with individuals in the ED and within one month of hire for ESP work.

Requirements

Must be at least 18 years old.
High school diploma required.
Driver’s license and car required.
Must be a peer with lived addiction experience.
At least two years of current, sustained recovery without reoccurrence.
Complete BSAS Recovery Coach Academy or Connecticut Community Addiction Recovery (CCAR) training before working with individuals in the ED and within one month of hire for ESP work.
Demonstrated understanding and belief in the recovery process and Recovery Oriented Systems of Care Model.
Knowledge of local resources.

Nice To Haves

Bachelor’s degree.
Knowledge of basic crisis intervention, motivational interviewing, and case-management techniques.

Responsibilities

Meet with individuals presenting to the Emergency Department after an overdose and serve as a resource for people seeking services for a substance use disorder.
Connect individuals with treatment and recovery resources, including Acute Treatment Services, sober housing, benefits, and Narcan education.
Advocate for individuals’ needs.
Educate individuals about overdose signs and symptoms, overdose prevention, and naloxone use, and offer an overdose prevention kit.
Provide short-term follow-up support, coaching, and assistance by phone, text, or in person to help individuals access treatment or recovery support services.
Obtain an individual’s phone number when possible and provide contact information to support follow-up the next day.
Conduct warm handoffs to appropriate treatment or recovery services, including a Community Support Program (CSP).
Use an understanding of the recovery process and the Recovery Oriented Systems of Care Model.
Apply appropriate boundaries around confidentiality and personal relationships while sharing personal knowledge about recovery from a substance use disorder.
Assess each individual’s needs and adjust the approach accordingly.
Maintain in-depth knowledge of local resources.
Provide temporary transportation assistance as needed for essential behavioral-health appointments while individuals transition to community-based transportation resources.
Refer individuals to the Intensive Case Management Program (ICM) when included in their health insurance benefit.
Complete agency-provided training and participate in ongoing supervision by a trained Recovery Coach with greater experience.
Complete written and billing documentation in a timely manner.
Manage CHART Tasks by patient and update the care manager tool for CHART work only.
Perform other related duties as assigned.