Certified Phlebotomy Technician

Eisenhower Health•Rancho Mirage, CA

About The Position

Performs phlebotomy and specimen processing and handling. Processes all specimen types to ensure accurate registration, specimen processing, and test ordering. Maintains adequate supplies and participates in interdepartmental communication. The role serves patients from neonates and infants through geriatric adults and has high potential exposure to blood-borne pathogens.

Requirements

High school diploma, GED, or higher-level degree if hired after March 1, 2024.
California Certified Phlebotomy Technician (CPT) certification.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to create a welcoming environment and demonstrate empathy and respect in interactions with patients and visitors.
Ability to communicate positively and professionally, both verbally and in writing.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including computers, printers, scanners, and telephones.
Ability to organize information or data for easy retrieval and use.
Ability to use laboratory equipment, including pneumatic tubes and centrifuges.
Ability to use Microsoft Office Suite and other relevant software applications.
Fine motor skills.
Knowledge of pre-analytical processes.
Proficient phlebotomy skills.

Nice To Haves

Previous CPT experience.

Responsibilities

Comply with the Code of Conduct and compliance policies; resolve compliance questions or concerns and report suspected violations.
Identify patients using two identifiers and collect specimens by venipuncture, heelstick, or fingerstick according to established protocol.
Order and process laboratory requests according to procedures to ensure timely and accurate collection and reporting priorities.
Follow HIPAA standards when using, disclosing, or requesting protected health information.
Collect and process paperwork to ensure appropriate billing and reporting by courier, fax, or laboratory printer.
Use time productively; keep work areas clean and disinfected, reorder and restock supplies, and assist coworkers.
Follow established protocols for laboratory encounters.
Investigate specimen problems, resolve them, and document appropriately.
Review and act on shift and daily follow-up tasks to ensure specimens are processed accurately and on time.
Process, audit, and correctly order body fluids for inpatient and outpatient specimens.
Consult with Clinical Laboratory Scientist staff regarding problems.
Work with nurses and physicians to handle ambiguous or unusual test requests appropriately.
Centrifuge and prepare specimens for transport and create or receive packing lists as needed.
Handle laboratory results, reports, and shipping documents appropriately.
Serve as a laboratory liaison to other departments, staff, patients, and visitors.
Answer telephone calls, respond to questions, or direct calls to the appropriate person.
Complete monthly phlebotomy competencies on time and maintain compliance with training modules.
Participate in and assist with CPT student extern and MLS student training, and assist with training new CPT staff.
Complete daily, weekly, and monthly safety and maintenance logs.
Perform Laboratory and Emergency Department downtime procedures.
Perform other duties as assigned.