Certified Phlebotomy Technician

Eisenhower Health•Rancho Mirage, CA

7d•$21 - $31

About The Position

The Certified Phlebotomy Technician performs phlebotomy and specimen processing and handling. The role processes specimen types to ensure accurate registration, specimen processing, and test ordering; maintains adequate supplies; and participates in interdepartmental communication. The position serves patients from neonates and infants through geriatric adults and has high potential exposure to blood-borne pathogens.

Requirements

High school diploma, GED, or higher-level degree if hired after March 1, 2024.
California Certified Phlebotomy Technician (CPT) certification.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to create a welcoming environment for patients and visitors, showing empathy and respect.
Ability to communicate effectively in a positive and professional manner.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
Ability to organize information or data for easy retrieval and use.
Ability to use laboratory equipment, including pneumatic tubes and centrifuges.
Ability to use Microsoft Office Suite and other relevant software applications.
Fine motor skills.
Knowledge of pre-analytical processes.
Proficient phlebotomy skills.
Written and verbal communication skills.

Nice To Haves

Previous Certified Phlebotomy Technician experience.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; resolve compliance questions or concerns and report suspected violations.
Identify patients using two identifiers and collect specimens by venipuncture, heelstick, or fingerstick according to established protocol.
Order and process laboratory requests in accordance with procedures to ensure timely and accurate collection and reporting priorities.
Adhere to HIPAA standards when using, disclosing, or requesting protected health information.
Collect and process paperwork, ensuring appropriate billing and reporting by courier, fax, or laboratory printer.
Use time productively; maintain cleanliness, including disinfecting work areas; reorder and restock supplies; and assist coworkers.
Follow established protocols for laboratory encounters.
Research specimen problems, resolve them, and document appropriately.
Access, interpret, and act on shift and daily follow-up tasks to ensure specimens are processed in a timely manner.
Process, audit, and correctly order body fluids for inpatient and outpatient specimens.
Consult with Clinical Laboratory Scientist staff regarding problems.
Work with nurses and physicians to appropriately handle ambiguous or unusual test requests.
Centrifuge and prepare specimens for transport and create or receive packing lists as needed.
Handle laboratory results, reports, and shipping documents appropriately.
Serve as a laboratory liaison to other departments, staff, patients, and visitors.
Answer telephone calls, respond to questions, or direct calls to the appropriate individual.
Complete monthly phlebotomy competencies on time and maintain compliance with training modules.
Participate in and assist with CPT student extern and MLS student training, and assist with new CPT training.
Perform daily, weekly, and monthly safety and maintenance logs.
Perform Laboratory and Emergency Department downtime procedures.
Perform other duties as assigned.