Certified Pharmacy Technician

Walgreens•Cross Lanes, WV

13d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The position models and delivers a distinctive, positive customer experience. The technician engages customers and patients, answers questions, resolves issues, and helps foster relationships with customers. Under pharmacist supervision, the technician supports prescription processing and dispensing, pharmacy workflow, error reporting, cash-register transactions, telephone calls, third-party claims, inventory management, clinical services, relationships with local healthcare providers, and upkeep of the Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role also involves attending training, completing assigned learning modules, earning continuing education credits, and maintaining current healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions.
Assist with pharmacy workflow scheduling and maintenance.
Report prescription errors immediately to the pharmacist and follow company error and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for overages, shortages, order errors, and damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
If PTCB certified, assist and coach pharmacy technicians and cashiers in the use of pharmacy systems and cash registers.
Earn and maintain PTCB certification and/or required state certification or registration; attend training, complete assigned learning modules, earn continuing education credits, and maintain pharmacy and healthcare knowledge.