Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The role models and delivers a distinctive customer experience. The position supports customer service, pharmacy operations, prescription processing, inventory management, clinical services, and relationships with local healthcare providers. The technician follows applicable laws, Walgreens policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements; reports prescription errors promptly; and maintains pharmacy department supplies, cleanliness, and orderliness. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role also includes completing assigned training and continuing education and maintaining knowledge of developments in healthcare and pharmacy.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer service best practices and develop strong relationships with valuable customers.
- Assist the pharmacist under supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable dispensing activities.
- Register related sales at the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products, including accompanying them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
- Maintain adequate pharmacy supplies and ensure the department is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
