About The Position
The Certified Pharmacy Technician supports specialty and home-delivery pharmacy operations in an onsite call-center setting. The role maintains the quality, accuracy, and integrity of pharmaceutical inventory by following and documenting inventory-control procedures, auditing processes, troubleshooting pill-cell performance, managing related database information, and properly handling hazardous, recalled, expired, and outdated stock. The technician enters prescription and patient information into pharmacy software, assists pharmacists with prescription fulfillment, and ensures that pharmacy products and services are provided in accordance with applicable laws and company policies. Duties include stocking and rotating supplies, managing claims and returns, maintaining required documentation, and keeping the work area safe and clean. The role also follows Medicare and Medicaid rules and procedures when processing orders and audit documents. For home-delivery and specialty prescriptions, the technician selects and verifies products and quantities, counts or measures medications, mixes or reconstitutes them when needed, records lot and expiration information, labels prescriptions, and prepares and distributes packages. The technician investigates prescription-processing problems, resolves insurance claim rejections, communicates stock or authorization issues to patients, coordinates with IT support, and escalates matters requiring pharmacist action. The position also expects associates to respect individuals, work collaboratively, act with integrity, serve customers and members, and pursue continuous learning and improvement.
Requirements
- Meet state requirements to work as a Pharmacy Technician, which may include minimum age, qualification, registration, certification, and/or licensure as required by the State Board of Pharmacy.
- Hold an active, valid national certification certificate issued by PTCB (PTCE) or NHA (ExCPT).
Nice To Haves
- Operations experience.
- Pharmacy experience.
Responsibilities
- Maintain pharmaceutical inventory quality, accuracy, and integrity by following and documenting inventory-control procedures.
- Conduct process audits, test pill-cell performance, manage pill-cell database information, troubleshoot performance issues, and formulate corrective actions.
- Identify and properly dispose of hazardous waste; process recalled and expired pharmaceuticals and return outdated stock for credit.
- Enter prescription details and create or modify patient and customer records in pharmacy software.
- Assist pharmacists with prescription fulfillment, stock and rotate merchandise and supplies, handle claims and returns, maintain required documentation, and maintain a safe, clean work environment.
- Follow Medicare and Medicaid policies and procedures when processing orders, researching requirements, and interpreting and documenting audit materials.
- Select and verify pharmaceutical products and quantities for prescription orders; count, pour, measure, weigh, mix, or reconstitute medications as needed.
- Record expiration dates and lot numbers, label prescriptions, prepare packages, and distribute medications.
- Investigate prescription-fulfillment problems, resolve third-party insurance claim rejections, reprocess claims, and coordinate with insurance companies.
- Notify patients about out-of-stock inventory, partial fills, and required physician authorizations for refills.
- Coordinate with IT support to resolve system issues and identify situations requiring pharmacist action.
- Build trusting team relationships, communicate effectively, support and mentor others, and contribute to continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Walmart-paid education benefit program, Live Better U, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
