On-site Call Center

Walmart•Orlando, FL

5d•Onsite

About The Position

The Pharmacy Technician enters prescription and patient information into pharmacy software and supports prescription fulfillment in a Home Delivery/Specialty pharmacy under pharmacist supervision. The role includes selecting and preparing medications, labeling prescriptions, and preparing and distributing packages. The technician also supports pharmacy operations by stocking supplies, maintaining records, handling claims and returns, and keeping the work area safe and clean. The position is responsible for accurate inventory control and compliance with applicable pharmacy, Medicare, Medicaid, company, and regulatory policies. It also involves troubleshooting prescription-processing issues, coordinating with insurance companies and IT support, communicating with patients about out-of-stock items and refill authorizations, and escalating matters that require pharmacist action. The role is on-site at a call center and is described as 1st shift.

Requirements

Meet state requirements to work as a Pharmacy Technician, which may include minimum age, qualification, registration, certification, and/or licensure as required by the State Board of Pharmacy.

Nice To Haves

Operations experience.
Pharmacy experience.

Responsibilities

Enter prescription data and patient/customer information into pharmacy software.
Assist the pharmacist with prescription fulfillment, including selecting, measuring, counting, mixing, labeling, packaging, and distributing medications.
Stock and rotate merchandise and supplies; handle claims and returns; maintain and secure required documentation; and maintain a safe, clean work environment.
Follow Medicare and Medicaid policies and procedures, research information to process orders accurately, and document Medicare audit materials.
Maintain inventory quality, accuracy, and integrity by following inventory-control procedures, auditing and testing pill-cell performance, maintaining pill-cell database information, troubleshooting equipment issues, handling hazardous waste, and processing recalled or expired pharmaceuticals and returns.
Identify and resolve prescription-processing issues involving systems, insurance, stock, or processing information; coordinate with insurers and IT support; reprocess claims; communicate with patients about stock and refill issues; and identify issues requiring pharmacist action.
Complete work assignments according to policies, priorities, deadlines, and expectations; communicate progress; collaborate with managers, coworkers, customers, and business partners; and recommend process improvements.
Follow company policies, procedures, standards of ethics and integrity, and the Open Door Policy; support respectful teamwork, accountability, customer service, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.