On-site Call Center

Walmart•Orlando, FL

7d•$21 - $34•Onsite

About The Position

The Pharmacy Technician enters prescription data into pharmacy software, creates or modifies patient and customer records, and assists pharmacists with prescription fulfillment in a Home Delivery/Specialty pharmacy. The technician identifies and selects pharmaceutical products and quantities, verifies product size and strength, counts, measures, weighs, mixes, or reconstitutes medications as needed, enters lot and expiration information, labels prescriptions, prepares packages, and distributes medications under pharmacist supervision. The role supports pharmacy operations by stocking and rotating supplies, handling claims and returns, maintaining required documentation, and keeping the work area safe and clean. It also involves following Medicare and Medicaid requirements, researching and documenting information needed to process Medicare orders, and keeping current with policy and regulatory changes. The technician maintains inventory quality and accuracy, follows inventory-control procedures, conducts audits, troubleshoots pill-cell performance, handles recalled or expired pharmaceuticals and hazardous waste, and processes outdated stock for return or credit. The role also investigates prescription-processing issues, resolves third-party insurance claim rejections, communicates with insurance companies and patients, rescans illegible images, and coordinates with IT support or pharmacists when escalation is needed. The position is on-site in a call center setting and is identified as 1st shift. The technician completes assignments in collaboration with managers, coworkers, customers, and business partners; follows company policies and standards of ethics and integrity; and demonstrates Walmart’s stated values of respect, integrity, customer service, and continuous improvement.

Requirements

Meet state requirements to work as a Pharmacy Technician, which may include minimum age, qualification, registration, certification, and/or licensure required by the State Board of Pharmacy.

Nice To Haves

Operations experience.
Pharmacy experience.

Responsibilities

Enter prescription information into pharmacy software, including prescription details and patient/customer records.
Assist pharmacists with prescription fulfillment, including product selection, verification, preparation, labeling, packaging, and distribution of medications.
Stock and rotate merchandise and supplies; handle claims and returns; maintain required paperwork and documentation; and maintain a safe, clean work environment.
Follow Medicare and Medicaid policies and procedures, research information for accurate order processing, and document Medicare audit materials.
Maintain pharmaceutical and supply inventory accuracy and integrity through inventory controls, audits, pill-cell performance checks, and corrective actions.
Troubleshoot pill-cell and inventory issues, handle recalled and expired pharmaceuticals and hazardous waste, and process outdated stock for return or credit.
Identify and resolve prescription fulfillment problems, including systems, insurance, stock, and processing issues; coordinate with insurers, IT support, patients, and pharmacists as appropriate.
Complete work assignments and priorities, communicate progress, collaborate with stakeholders, and recommend improvements.
Follow company policies, procedures, ethics standards, and Walmart values.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.