About The Position

The Certified Personal Trainer encourages, coaches, and educates members about the benefits of regular exercise. The trainer motivates and inspires clients by setting goals, providing feedback and accountability, and creating enjoyable and effective fitness experiences. This is a visible, member-facing role that involves connecting with members, offering complimentary advice, teaching classes, and helping clean and maintain fitness equipment. The position includes 2–3 evening shifts per week and one weekend morning shift on Saturday or Sunday. The trainer conducts personal training sessions according to WAC standards, supports member engagement and retention, contributes to department goals, and follows Fitness department, safety, insurance, and incident-reporting procedures. The role also includes communication and collaboration with the Fitness Manager, General Manager, team members, and other departments.

Requirements

  • An NCCA-accredited Personal Training Certification with a proctored exam completed before employment is required.
  • Candidates with a degree in a related field, such as Kinesiology or Exercise Science, have three months from their hire date to obtain a Personal Training Certification.
  • Maintain CPR certification in good standing.
  • Work 2–3 evening shifts per week and one weekend morning shift on Saturday or Sunday.

Responsibilities

  • Encourage, coach, and educate members about regular exercise and the benefits of personal training.
  • Motivate and inspire clients by setting goals, providing feedback and accountability, and creating enjoyable and effective fitness experiences.
  • Remain visible and interact with clients and members; acknowledge members, particularly those in the fitness center, and offer assistance, corrections, and advice when appropriate.
  • Conduct daily walkthroughs of the fitness center to ensure safe conditions.
  • Conduct personal training sessions according to WAC standards and confirm appointments.
  • Teach classes and provide complimentary advice to members.
  • Help clean, sanitize, organize, and maintain fitness equipment; report facility issues and broken equipment promptly to the General Manager and Maintenance department.
  • Attend Fitness meetings and Fitness WAC University sessions.
  • Follow Fitness department, Team Member, safety, insurance, liability, and incident-reporting policies and procedures.
  • Maintain regular communication with team members and the Fitness Manager, follow assigned responsibilities, and work scheduled sessions or find a replacement while informing the Fitness Manager of changes.
  • Participate in 90-day reviews and ongoing Team Member evaluations; recognize colleagues by handing out WAC Bucks and share ideas for improving the department.
  • Pursue ongoing personal and professional development and share learning with others; help wherever and whenever possible.
  • Maintain CPR certification in good standing, know the Safety Plan and Emergency Action Plan, and immediately resolve pool problems to protect member and guest safety.
  • Communicate prices and session status ethically, schedule sessions accurately in the member relations management system, and complete individual Fitness payroll by deadlines.
  • Promote client participation and services, including promotions such as Buy 100, Get 20; contribute to individual and department Fitness goals and recommend relevant services at point of sale.
  • Coordinate with other departments to promote Personal Training, stay informed about club programs and events, participate in activities to increase product knowledge, and use the Program Process to create and evaluate Fitness programs and events.
  • Assist with Fitness events such as Super Saturday, offer to write Fitness articles for WAC Magazine, and promote the club through community organizations and positive social media.
  • Work with member services to support new members’ transition from sign-up to Fit Sessions; welcome participants, connect them with programs and events, and engage members using the 5-foot rule and WAC greeting.
  • Follow up regularly with Fit Session participants and clients to support retention, create memorable experiences, and personally participate in the retention program sessions.
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