Peer Specialist (Certified) North FL/Panhandle

Molina Healthcare•Tallahassee, FL

11d•$13 - $29

About The Position

Molina Healthcare of Florida is hiring a Certified Peer Specialist in the Northern Florida or Panhandle area. The specialist uses their lived experience to support and guide members in following treatment plans more closely. The role works closely with the Florida Behavioral Health Team and the case management team. Additional functions include contacting member caregivers, coordinating with assigned case managers to follow up on identified needs, providing wellness and recovery support and education to members and families, documenting activities, and conducting face-to-face visits as needed. Local travel may be required based on state or contractual requirements. The position provides peer support to members with behavioral health needs, psychiatric disorders, chemical dependency issues, and/or physical illnesses. The specialist helps members pursue recovery goals, advocates for members in outpatient and inpatient settings, and works with care managers and treatment teams to support progress toward desired outcomes and quality, cost-effective care. Hours are Monday through Friday during standard business hours.

Requirements

At least 1 year of health care experience, preferably in peer support, or an equivalent combination of relevant education and experience.
Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel.
Demonstrated knowledge of community resources.
Knowledge of recovery processes and ability to facilitate recovery using established standardized behavioral health processes.
Ability to teach and engage members in basic problem-solving strategies that support self-directed recovery.
Strong attention to detail.
Ability to multitask between phone and various computer systems.
Ability to communicate with members by phone and in person and document accurate information in contact notes.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and applicable software programs.
Clinical licensure and/or certification is required only when mandated by state contract, regulation, business operating model, or state board licensing requirements.

Nice To Haves

Certified Peer Support Specialist (CPSS).
Electronic medical records (EMR) system experience.
Managed care experience.
Peer support experience.
Experience in a psychiatric unit or behavioral health facility.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
Bilingual English/Spanish.
Experience working with children.
Self-motivation and proactivity.
Strong documentation and communication skills, time management, and organization.
Ability to work independently or as part of a team and handle stress well.

Responsibilities

Provide peer support services to members with behavioral health needs or chemical dependency issues.
Work with a multidisciplinary care team across the continuum to support member progress toward desired outcomes and contribute to quality, cost-effective care.
Provide peer support to members with behavioral health issues, psychiatric disorders, chemical dependency issues, and/or physical illnesses.
Advocate for members by providing information, resources, and peer support in outpatient and inpatient settings.
Help members set and pursue recovery goals and work with care managers or treatment teams to identify steps needed to achieve them.
Contact member caregivers and coordinate with assigned case managers to follow up on identified member needs.
Provide wellness and recovery support and education to members and their families.
Document member interactions and translate information into accurate contact notes.
Conduct face-to-face visits as needed.
Travel locally when required by state or contractual requirements.