Certified Peer Specialist

Athena•New York, NY

About The Position

AthenaPsych is hiring a Certified Peer Specialist to support clients receiving community mental health services in Albany, New York. The role includes managing referrals and an assigned caseload, supporting clients’ connection to and continued participation in treatment, helping them access community resources, and coordinating with clinicians, case managers, referral agencies, and internal teams. The specialist uses peer support and lived experience to foster trust, self-advocacy, coping strategies, and recovery-oriented engagement within the scope of their certification. The position requires accurate and timely EHR documentation, client confidentiality, and compliance with organizational policies. Athena provides in-person and telehealth services and focuses on trauma-informed care and improving access to mental health care, especially for underserved communities.

Requirements

Must be certified as a peer in New York State.
Must have experienced mental health concerns themselves and/or supported family members through their mental health experiences.
Commitment to recovery-oriented practice.
Positive attitude and professional demeanor.
Ability to work independently and collaboratively with team members.
Team-oriented, flexible, and helpful.
Effective written and oral communication skills.
Computer proficiency in Microsoft Office.
Ability to learn the Electronic Health Record System.
Highly organized and a motivated self-starter.
Excellent time management skills.
High school diploma or GED.
Must speak Spanish.

Responsibilities

Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.
Verify client insurance eligibility and maintain accurate client information in the EHR.
Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.
Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.
Assist clients with accessing community resources, benefits, and services that support treatment and recovery goals.
Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.
Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.
Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.
Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.
Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.
Maintain client confidentiality and comply with organizational policies and documentation requirements.
Perform other duties as assigned by the Supervisor.