Certified Optician- CENTRAL HOUSTON

Houston Eye Associates•Houston, TX

19d•Onsite

About The Position

The Certified Optician contributes to patient care by providing optical services and helping patients select eyewear that meets their vision needs and lifestyle. The role involves educating patients about visual needs and lens options, fitting and dispensing eyewear, reviewing prescriptions, addressing eyewear concerns, and helping ensure dispensary objectives and profitable operations are met. The position may provide optician coverage at surrounding HEA offices when needed and may take on other duties based on operational needs. The position is based at 2855 Gramercy St., Houston, TX 77025. It is full-time, with no travel percentage listed, although travel to nearby HEA offices may be required for coverage. Work is performed in an office environment and may be stressful, including contact with angry or upset people. There are no direct reports.

Requirements

High school diploma or equivalent.
Obtain ABO (ABOC) certification; applicants without certification have a one-year grace period to obtain it.
At least three years of experience in optical dispensary and operations.
Extensive experience and understanding of all aspects of operations related to a modern optical dispensary.
Demonstrated self-motivation.
Communication skills.
Customer service skills.
Manual dexterity to adjust eyeglasses.
Skill using a manual lensometer.
Ability to remain flexible and available to provide staffing assistance during disaster or emergency situations.

Responsibilities

Provide excellent customer service to patients.
Educate patients about their visual needs and available lens options.
Maintain emphasis on profitable operations while satisfying patient needs.
Work with other managers to complete operational tasks.
Style, measure, adjust, sell, and dispense eyewear.
Notify patients about eyewear progress and arrival.
Ensure dispensary-related objectives are met.
Assess and resolve patient issues regarding prescription eyewear when possible.
Provide guidance on vision insurance policies and retain knowledge of them.
Review and verify the accuracy of eyewear prescriptions.
Answer phones, collect payments, process daily reports, and track prescriptions and frames.
Manage proper filing of insurance claims for eyeglasses.
Travel to surrounding HEA offices to provide optician coverage when needed.
Perform other duties based on operational needs, including scheduling appointments; ordering and checking in contact lenses; checking voicemail and responding to inquiries; providing insertion and removal training; scanning invoices for hard contacts; handling patient complaints and refund concerns; and verifying or filing insurance for contact purchases.