About The Position

The Certified Nursing Assistant (CNA) Shift Leader enhances the experience of residents and their families through heartfelt care and by demonstrating the organization's golden-rule values. The role assists residents with activities of daily living, meals, light housekeeping, and laundry while encouraging independence. It also helps maintain a clean, safe, orderly, and dignified community environment; responds to resident and visitor requests; and observes and reports changes in residents' health and emotional wellbeing. The Shift Leader directly supervises employees in the Resident Services Department. Supervisory duties include training and mentoring employees, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems. The role participates in mandatory training and meetings, follows policies and procedures including HIPAA, assists with emergencies, and may be required to remain at the community until released by a supervisor.

Requirements

  • Must have 5 or more years of experience, as stated in the job title.
  • High school diploma or GED; alternatively, one to two years of related experience and/or training, or an equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
  • Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
  • Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
  • Ability to meet the physical demands of the role, including regularly standing, walking, using hands, reaching, and talking or hearing; frequently stooping, kneeling, crouching or crawling, and tasting or smelling; occasionally sitting and climbing or balancing; and occasionally lifting or moving up to 50 pounds.

Responsibilities

  • Assist residents with activities of daily living, including dressing, grooming, peri-care, toileting, and hygiene, while encouraging independence.
  • Interact with residents with empathy, kindness, compassion, and respect; communicate in a language each resident can understand.
  • Observe and report changes in residents' health and emotional wellbeing to a supervisor.
  • Serve and assist residents in the dining room at breakfast, lunch, and dinner.
  • Initiate and participate in leisure activities described in the activity calendar.
  • Maintain a clean, safe, orderly, and dignified environment for residents, families, visitors, and associates.
  • Perform general housekeeping, cleaning, and laundry duties according to established schedules and standards.
  • Respond promptly and courteously to resident requests, phone calls, and requests from family members and visitors.
  • Ensure residents or responsible parties sign residents out when they leave the community.
  • Identify and report safety hazards, maintain a safe working environment, and practice safe working habits and good body mechanics.
  • Follow established policies and procedures during emergencies and serve as essential personnel during emergencies or inclement weather; remain at the community until released by a supervisor when required.
  • Work cooperatively with associates and management, provide assistance when requested, and maintain a positive and respectful attitude.
  • Comply with attendance, call-off, dress-code, training, in-service, and mandatory-meeting requirements.
  • Refer family and visitor inquiries about resident care to the immediate supervisor and comply with HIPAA regulations.
  • Train and mentor new employees.
  • Take initiative, seek additional information, offer solutions and suggestions, and take on special projects or assignments as needed.
  • Directly supervise Resident Services Department employees, including training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
  • Perform other reasonable duties as assigned.
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