Certified Medical Assistant

Renown Health•Reno, NV

About The Position

The Certified Medical Assistant assists providers with front- and back-office procedures and serves as a liaison between providers and patients, ensuring patient questions and concerns are addressed. The position may float to various sites within the health system. In a Medical Home or medical group setting, the Medical Assistant is part of the patient’s care team and works alongside providers and nurses. Rooming responsibilities may include reviewing medications, setting goals, educating patients, tracking and coordinating test results, reminding patients about overdue health maintenance, and supporting delivery of patient-centered care. The role includes clinical and administrative support such as escorting patients to examination rooms, taking vital signs, stocking rooms, documenting communications, preparing specimens, completing referral forms and obtaining authorizations, scheduling tests, handling and documenting calls, and administering treatments and medications as ordered and in accordance with policy. The incumbent must provide age-appropriate care, communicate professionally with patients, families, providers, and other healthcare personnel, and comply with applicable regulatory and reimbursement requirements. For certain departments (530244, 515284, and 515322), the position also involves orthopedic casting, splinting, and bracing. Duties include applying, fitting, adjusting, trimming, splitting, and removing casts and braces; educating patients on their care and use; fitting and instructing patients on crutches and other mobility aids; maintaining related tools, equipment, and supplies; setting up fluoroscopy equipment for provider use; contacting vendors; coordinating patient workups; and assisting physicians in operating rooms, inpatient units, and emergency rooms as needed.

Requirements

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
Current State of Nevada Office Laboratory Assistant or Certified Laboratory Assistant license, or an application submitted within 90 days of employment; this requirement excludes the departments listed in the posting.
BLS certification from the American Heart Association within 90 days of hire.
Ability to obtain and maintain one of the medical assistant, EMT, or emergency medical technician certifications listed in the posting, as required at time of hire.
Some positions require DOT and Non-DOT drug testing certifications at time of hire.
Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word.
Ability to use a computer for online learning requirements, job-specific competencies, online forms and policies, and benefits enrollment.
Ability to provide care appropriate to patients’ physical, motor/sensory, psychosocial, and safety needs across the ages served.
Ability to interact professionally and diplomatically with patients, families, physicians, office staff, and other healthcare providers.

Nice To Haves

Experience in a multi-physician office practice is highly preferred.

Responsibilities

Assist providers with front- and back-office procedures and ensure patient questions or concerns are addressed by the appropriate provider.
Float to various sites within the health system as needed.
Participate as a member of the patient care team in Medical Home or medical group settings.
Room patients, including reviewing medications, setting goals, providing patient education, and reminding patients about overdue health maintenance.
Track and coordinate patient test results and support other care team members in delivering patient-centered care.
Escort patients promptly from the waiting room to examination rooms and take vital signs according to guidelines.
Maintain examination room stock and prepare rooms for patient care.
Document patient communications and file phone communications in patient charts as part of the permanent record.
Prepare laboratory specimens for processing.
Complete referral forms, obtain referral authorizations, and maintain related records.
Schedule patients for tests and place and receive calls according to importance.
Administer treatments and medications according to provider orders and established policies.
Collect demographic, clinical, and financial information in person or by telephone using professionalism and diplomacy.
Maintain knowledge of applicable standards and comply with federal, state, and local regulatory and third-party reimbursement requirements.
For specified departments, apply, fit, adjust, trim, split, and remove casts, splints, and braces as directed by a physician or practitioner.
Provide cast care and brace or splint instructions, and educate patients on application and care.
Fit and instruct patients on crutches and other mobilization aids.
Maintain casting tools and equipment; set up fluoroscopy equipment for provider use.
Inventory specialty items, stock exam rooms, and initiate supply reorders as needed.
Contact vendors about brace orders, coordinate patient workups, and complete forms before physician review.
Assist physicians with splint, cast, and brace application in operating rooms, inpatient units, and emergency rooms as needed.