Certified Medical Assistant

Vanderbilt University Medical Center•Franklin, TN

About The Position

The Certified Medical Assistant assists providers with office examinations and procedures, organizes clinic patient flow, gathers and documents patient screening data, performs in-office diagnostic testing, supports patient and family education, and maintains rooms and instruments. The role also involves ordering and distributing supplies, scheduling appointments and tests, triaging phone calls and emails, handling physician correspondence, and managing insurance referrals. The position requires strong organization, the ability to manage multiple tasks and move efficiently among responsibilities, and effective teamwork. The Medical Assistant works under the direct supervision of the Provider/Office Manager. The role supports patient service and care planning by preparing patients for examinations, collecting vital signs, assisting with routine procedures, coordinating patient flow and follow-up, maintaining charts and care documents, and routing referral and precertification information. The Medical Assistant also communicates with patients and the healthcare team, uses the EHR, participates in quality improvement and staff meetings, and pursues personal and professional development. Regular and reliable attendance is required.

Requirements

Graduate of an approved discipline-specific program.
One year of relevant work experience.

Responsibilities

Use current technology to bring patients from waiting rooms to exam areas and regulate patient flow and check-in according to protocol.
Communicate delays proactively and assist with the front desk and phones as needed.
Demonstrate professional behavior and identify and respond to patient and visitor needs.
Gather screening and other data for the healthcare team.
Accompany patients and families to exam rooms and prepare patients for examinations.
Perform diagnostic testing, such as spirometry, and other in-office diagnostic tests as applicable.
Work with the provider to maintain efficient clinic flow, check schedules, and organize patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and retrieve relevant clinical information, including lab results, X-ray reports, and consultation letters.
Assess the reason for a visit and document height, weight, temperature, and vital signs.
Maintain patient charts and other care documents; prepare diagnostic testing requisitions.
Schedule appointments and testing and accurately send, receive, and route referral and precertification information.
Distribute patient and family education materials as directed and help identify resources to meet healthcare needs.
Participate in staff meetings, develop personal and professional goals, and contribute to VIP goals.
Participate in quality improvement through data collection and documentation.
Communicate and collaborate effectively with the healthcare team and coordinate patient care as directed by the provider.
Use the EHR effectively and respond positively to feedback.
Triage patient and family calls, respond to phone and email messages, address patient questions and concerns, and refer issues to the appropriate supervisor, clinic staff, or provider.
Maintain regular and reliable attendance and perform other duties as assigned.