Certified Medical Assistant

INSIGHT Surgical Hospital•Coldwater, MI

6d•Onsite

About The Position

The Certified Medical Assistant works as part of a patient-centric care delivery team to provide high-quality service in a practice setting. The role combines clinical and clerical functions, involves navigating multiple information technology platforms, and provides direct patient care under supervision. The position has no direct reports and demonstrates Insight’s values in interactions with patients. The Medical Assistant supports providers and practice leadership, prepares patients and exam rooms, documents care and enters orders in EPIC, coordinates ancillary services, and performs specialized tests such as pulmonary function testing and phlebotomy as needed. The role also supports patient communications and telephone triage within the Medical Assistant’s scope, helps maintain a safe and efficient practice, and may assist with training, laboratory functions, and medication inventory. Other duties may be assigned in support of Insight’s core values.

Requirements

High school graduate or equivalent.
Completion of a recognized Medical Assistant program at an accredited college or university, or one year of work as a Medical Assistant to meet certification requirements.
Medical-industry experience in a patient-care or non-patient-care role; continuing education in a healthcare-related area of study may be accepted in lieu of experience.
Registration or certification as a Medical Assistant through an accredited body, or an active state license as an LPN or RN.
Current BLS/CPR course card from the American Heart Association at employment, or obtain certification within 90 days of hire.
Ability to promote strong internal and external customer satisfaction and a superior patient experience.
Ability to work independently, prioritize, problem-solve, and cooperate with faculty and staff.
Ability to move throughout the practice or department and between workstations; understand written and verbal directions; communicate and respond to inquiries; and exercise good judgment in a fast-paced environment.
Ability to occasionally push or lift medium-to-heavy equipment, supplies, and patients.

Nice To Haves

Basic computer skills.
Experience with EPIC or a similar medical operating system.
One year of direct patient-care experience.

Responsibilities

Arrive for scheduled shifts on time and maintain professional conduct, appearance, telephone courtesy, identification, and communication.
Work with providers and leadership to improve the patient experience through daily patient care, clerical support, projects, and additional duties as needed.
Prepare patients for visits by taking vital signs, documenting and entering orders in EPIC, coordinating support and ancillary services, preparing and stocking exam rooms, preparing schedules, and supporting providers and patients.
Perform specialized tests and procedures as needed, including pulmonary function tests and phlebotomy.
Promote patient safety by following clinical protocols, regulatory requirements, and manufacturer standards, and report potential equipment malfunctions or safety violations.
Determine equipment needs for clinician visits and set up exam rooms; assist clinicians with treatments, dressings, and other tasks.
Communicate effectively with patients, families, peers, and healthcare team members; listen and respond to verbal and non-verbal communication, relay pertinent information, and document patient encounters clearly and objectively.
Answer and triage patient telephone calls within the Medical Assistant’s scope, record accurate messages, and obtain instructions from providers or nurses when appropriate.
Coach, support, and motivate Medical Assistant and Patient Service Coordinator team members and help others complete tasks.
May serve as a primary trainer for new Medical Assistants and office team members; may perform laboratory functions and draws.
Assist leadership with ordering, maintaining, and monitoring office medications.
Collaborate with leadership and staff to recommend improvements to patient care safety, quality, and efficiency.
Perform other duties as assigned in support of Insight’s core values.