Certified Medical Assistant

ALLERGY PARTNERS•Fayetteville, NC

12d•$19 - $22•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-identified functions and procedures, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. The position also reinforces patient and family education or counseling as requested by providers and completes administrative duties that support patient care. Clinical duties include preparing patients for examinations and treatments, taking vital signs, assisting physicians, performing allergy and breathing tests as ordered, administering injections within applicable state laws and scope of practice, monitoring patients for adverse reactions, maintaining testing and emergency supplies, and documenting services in the electronic medical record. The role also supports referrals, authorizations, test scheduling, clinical supply management, patient calls, and other clinical workflows. Additional responsibilities include supporting office operations, insurance verification, billing and coding, inventory, financial processes, medical-record compliance, marketing and community engagement, and reporting. The employee must protect patient confidentiality, comply with applicable policies and laws, complete required training, attend regular meetings, and perform other tasks assigned by the Practice Manager. The position has no supervisory responsibilities and may be cross-trained in front-office activities.

Requirements

High school diploma required.
CMA/RMA certification from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatments, and take vital signs.
Assist physicians when requested.
Perform allergy prick testing, intradermal testing, spirometry, and other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic and allergy injections as ordered and as permitted by state law, regulations, and scope of practice.
Obtain blood, buccal, or genetic-material samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions following allergy injections.
Maintain emergency equipment, including oxygen and the crash cart.
Answer patient-related telephone calls and respond according to clinical protocols.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations, schedule radiology and laboratory tests, and make specialist referrals as directed by providers.
Maintain clinical supply stock and medication samples.
Document personally provided services accurately in the electronic medical record and enter related charges according to practice guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Ensure accurate insurance verification, billing, and coding.
Oversee clinical supply and inventory management.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and ensure timely claims resolution.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Comply with practice and department policies, report policy violations and incidents, and participate in cybersecurity efforts and required training.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with clinical regulations, policies, procedures, and applicable state and federal laws.
May cross-train in front-office activities, including answering phones, scheduling patients, taking payments, and other administrative work.