Certified Medical Assistant

Compass Community Health • Portsmouth, OH

7d

About The Position

The Certified Medical Assistant performs healthcare and related tasks within the Health Care Center of Compass Community Health, consistent with the scope of medical practice and the agency’s policies and procedures. The role provides patient care, collects and processes specimens, documents care using the electronic health record, and supports a clean, safe, and organized clinical environment. It also contributes to inventory control, policy and procedure maintenance, compliance, care coordination, patient education, and quality improvement activities.

The Medical Assistant works collaboratively with patients, families, providers, and other health center staff. The position requires appropriate handling of confidential information, effective communication, and support for patient-centered, coordinated care.

Requirements

• High school diploma or equivalent.
• Certified Medical Assistant (CMA) credential required.
• Maintain applicable agency trainings.
• Effective communication and interpersonal skills with the public and coworkers.
• Appropriate understanding of how to work with confidential material and situations.
• Knowledge or skills related to patient and family healthcare practices across the life span.
• Ability to understand and assimilate new information quickly.
• Ability to accurately complete reports, gather statistics, and transfer data.

Nice To Haves

• Prior experience working in a patient/family healthcare environment.
• Knowledge about alcohol addiction.

Responsibilities

• Provide patient care within the scope of practice.
• Gather and process client specimens for medical laboratory testing and alcohol and other drug testing according to clinic protocols.
• Work with health center staff to maintain a clean, safe, and organized environment for staff and patients.
• Assist the Medical Clinic Office Manager with inventory control and with maintaining current policies, procedures, protocols, standing orders, and compliance requirements.
• Participate in scheduled care team huddles for pre-visit planning, as indicated.
• Use the electronic health record to retrieve relevant information and document care concisely.
• Represent the department and agency positively through appropriate interactions, personal appearance, and attitude.
• Protect patient confidentiality and privacy as required by 42 CFR and HIPAA, including in communication, documentation, and data handling.
• Consider clinical and cost-effectiveness when making decisions about organizing and delivering services.
• Participate in Patient Centered Medical Home team meetings and quality improvement activities.
• Assist with office tasks and perform other duties assigned by the Medical Clinic Office Manager.
• Establish and maintain effective working relationships with diverse patients, family members, and providers.
• Explain team members’ roles and responsibilities to patients and families and how the team works together to provide services.
• Facilitate authorized and legally permissible sharing of relevant information to support collaborative care and continuity of information among patients, families, and linked providers.
• Assess family and social support factors that affect healthcare, and coordinate care following hospital or emergency room use and specialty-provider follow-up.
• Use wellness and recovery models when considering consumers’ health and healthcare; identify signs of abuse, neglect, domestic violence, and other trauma.
• Recognize common health conditions, health crises, symptoms, and treatments in a healthcare environment.
• Support patients in considering and accessing complementary and alternative health and wellness services.
• Provide information, education, guidance, and support to family members and caregivers.
• Coordinate with health plans to identify and address patient and population needs, and promote patient and family adherence to healthcare plans.
• Support patients in addressing the consequences of illness or injury and provide health and disease education.
• Value diversity among team members and plan and deliver services with an understanding of the population’s healthcare needs.
• Establish and pursue individual and team-based improvement goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED