Certified Medical Assistant

Cascadia Health•Portland, OR

4d•Onsite

About The Position

The Certified Medical Assistant (CMA) supports high-quality, patient-centered care in a trauma-informed, culturally responsive, integrated primary care environment. The role maintains patient flow, assists providers with clinical tasks, follows infection control protocols, and helps provide a safe and welcoming clinic environment. The CMA performs clinical and administrative duties within the scope of practice and in accordance with organizational policies and protocols. The position is based at the Plaza Health Center in Northeast Portland, Oregon, and requires frequent travel to other health centers in the Portland metro area. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The clinic integrates primary care with mental health and addiction services. The role includes both real-time, floor-based clinical work and asynchronous administrative work. The CMA must manage a varied workflow, prioritize activities, adapt to disruptions and unpredictable situations, and use flexibility, critical thinking, and proactive problem-solving to respond to changing clinic and patient needs. This position is represented by a labor union. Employees must obtain and maintain all required licenses, certifications, registrations, and other credentials in active, good standing status.

Requirements

Graduate of an accredited Medical Assistant program.
Current certification as a Medical Assistant through an accredited organization, such as AAMA or NCCT.
Current CPR certification that remains valid.
Ability to travel between clinic sites as needed.
Strong interpersonal and communication skills, with a patient-centered, trauma-informed approach.
Proficiency in clinical and administrative tasks within the CMA scope of practice.
Ability to work collaboratively with people from diverse backgrounds, including people with mental health and substance use challenges.
Effective problem-solving, time-management, and organizational skills.
Basic computer literacy, including data entry, report generation, and navigation of EHR systems.
Ability to manage a diverse and variable workflow, prioritize activities, adapt to disruptions, and respond to unpredictable or evolving circumstances.
Ability to meet the physical demands of standing, walking, and occasional lifting or moving of equipment or patients.
Required credentials must remain active and in good standing as a condition of employment.

Nice To Haves

Six months of experience as a Medical Assistant in a clinical setting is preferred.
Two years in a clinical setting is preferred.
Experience with electronic health records, especially Epic, is preferred.

Responsibilities

Greet patients, escort them to examination rooms, prepare them for examinations or procedures, verify patient information, complete screenings, document in the EHR, and prepare rooms for visits.
Measure and record vital signs, including height, weight, MAP, blood pressure, pulse, respiratory rate, temperature, and pain level.
Perform point-of-care testing and CLIA-waived laboratory procedures as ordered by providers, including capillary and urine collection and nasal and throat swabs.
Conduct venipuncture, collect and prepare laboratory specimens for transport, and log results appropriately.
Administer medications and intramuscular and subcutaneous vaccinations under provider direction and within scope of practice.
Assist providers with wound care, dressing changes, suture and staple removal, and basic diagnostic tests such as EKGs.
Relay information to patients as directed by providers and help patients understand care plans and follow-up steps.
Manage in-basket tasks, including patient messages, refill requests, and provider communications, in a timely manner.
Process prior authorizations, answer patient calls, handle faxes, and perform other administrative tasks supporting clinic operations.
Document patient interactions and clinical data accurately and promptly in the electronic health record.
Communicate with providers, patients, and team members to relay messages, coordinate care, and respond to inquiries.
Process medication refill requests according to protocol and communicate with providers and patients.
Maintain a clean, stocked clinical environment and prepare examination rooms, supplies, and equipment for daily operations.
Follow infection control protocols, including hand hygiene, use of personal protective equipment, and instrument sterilization using an autoclave.
Monitor and document clinic equipment status, including daily checks of the AED and other essential devices.
Support compliance with OSHA, HIPAA, and organizational standards.
Participate in quality improvement initiatives, staff meetings, and mandatory training.
Travel between clinic sites as needed.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks of PTO in their first year.
Medical and dental coverage beginning on the first of the month following hire date.
VSP Vision Discount Plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution up to 5% at the end of the fiscal year.
Flexible Spending Account options for medical, dependent care, and transportation expenses.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Wellness benefits, including an Employee Assistance Program (EAP).
Bike to Work Reimbursement.