Certified Medical Assistant

Vanderbilt University Medical Center•Hopkinsville, KY

About The Position

The Certified Medical Assistant assists providers with office examinations and procedures, organizes clinic patient flow, gathers and documents patient screening data, and performs in-office diagnostic testing. The role includes helping educate patients and families, cleaning rooms and instruments, ordering and distributing supplies, scheduling appointments and testing, triaging phone calls and emails, handling physician correspondence, and managing insurance referrals. The position requires a highly organized team member who can manage multiple tasks and move efficiently among responsibilities. The Medical Assistant works under the direct supervision of the Provider/Office Manager. The role supports customer service, patient care planning, education, continuous learning, communication and collaboration, and clinic operations. Duties include preparing patients for examinations; collecting and documenting vital signs and other data; assisting providers with routine procedures and patient follow-up; maintaining charts and other care documents; preparing testing requisitions; routing referrals and precertification information; responding to patient questions and messages; and using the electronic health record effectively. Regular and reliable attendance is required, along with other duties as assigned.

Requirements

Graduate of an approved discipline-specific program.
One year of relevant work experience.
Ability to manage multiple tasks, work efficiently, and function as part of a team.

Responsibilities

Use current technology to bring patients from waiting areas to exam rooms efficiently, communicate delays, regulate patient flow, and assist with front desk and phone coverage as needed.
Maintain professional conduct and proactively identify and assist patients' and visitors' needs.
Gather screening and other data for the healthcare team and document patient information, including height, weight, temperature, and vital signs.
Accompany patients and families to exam rooms, prepare patients for examinations, and perform diagnostic testing.
Work with providers to maintain efficient clinic flow, check schedules, and organize patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and retrieve charts, lab results, x-ray reports, consultation letters, and other clinical information.
Maintain patient charts and care documents; prepare diagnostic testing requisitions; route referral and precertification information; and schedule appointments and testing.
Distribute patient and family education materials as directed and help identify resources to meet healthcare needs.
Participate in staff meetings, pursue personal and professional goals, contribute to VIP goals, and support quality improvement through data collection and documentation.
Communicate and collaborate effectively with the healthcare team, coordinate patient care as directed, use the EHR, and receive feedback respectfully.
Triage patient and family calls, respond to phone and email messages, address patient questions or concerns, and refer issues to the appropriate supervisor, clinic staff, or provider.
Maintain regular and reliable attendance and perform other duties as assigned.