Certified Medical Assistant (CMA) - Heart Failure Clinic - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

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About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant contributes to addressing patients’ chief complaints by obtaining and documenting vital signs and other information, participating in care planning and implementation, and administering ordered medications within Medical Assisting scope and state guidelines.

The role supports in-person and virtual patient visits, documents accurately in electronic health records, handles provider-directed messages, and may perform front-desk workflows. The Medical Assistant helps maintain a safe, clean, and well-stocked clinical environment; tracks orders, referrals, laboratory and diagnostic tests; and follows up on appointments and visits. The position serves adult and geriatric patients. Work takes place in a general office environment, with possible periods of high stress, fluctuating workloads, interruptions, and exposure to noise, bright lights, infectious materials, body fluids, hazardous substances, or adverse weather. Universal precautions and personal protective equipment are required.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NRCMA is not accepted in South Carolina.
• In South Carolina, completion of an approved Medical Assistant education or training pathway is required. Accepted pathways include an accredited post-secondary program, an approved South Carolina career and technical education health sciences program, a U.S. military Medical Assisting program, a U.S. Department of Labor-approved Registered Apprenticeship program, or a health-care-employer training program aligned to a nationally accredited certification exam.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina.
• Completion of externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for providers or adjust hours to meet patient-care needs as directed by the practice manager.
• Maintain a safe, supportive, clean, orderly, and functional work area, exam rooms, equipment, and supplies.
• Assist with virtual health visits, including platform setup, pre-charting, patient contact and preparation, troubleshooting, and gathering relevant patient information.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals and laboratory and diagnostic tests, and dispose of contaminated supplies.
• Obtain and record patient medical history, vital statistics, and test results; measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician, and provide authorized prescription or refill information to pharmacies as directed by a provider.
• Collect, log, and prepare blood, tissue, or other specimens for testing; perform routine laboratory tests and sample analyses.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, such as answering telephones and completing forms.
• Assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings, after successfully completing applicable skills or competency checklists.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED