Certified Medical Assistant

Elite DNA Behavioral Health•Montgomery, AL

11d•Onsite

About The Position

Elite DNA Therapy Services is hiring a full-time Medical Assistant for its Montgomery, Alabama location. The role supports psychiatrists, physician assistants, and advanced practice registered nurses in delivering patient care and coordinating clinical and administrative services. Medical assistants help patients feel at ease, explain provider instructions, and perform routine clinical and office tasks under the direction of a physician or licensed health care provider. The position is in person and has an 8-hour shift. The Medical Assistant welcomes and prepares clients for appointments, takes medical histories and vital signs, maintains accurate medication information and patient records, and assists with direct care and office tasks. The role also handles patient calls and messages, medication orders and refill requests, pharmacy and insurance coordination, prior authorizations, genetic testing, and related patient education and documentation. Patient and provider communications must be handled and documented within the stated organizational time frames.

Requirements

High school diploma or equivalent.
One year of experience in healthcare; medical staff services experience is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use electronic health records effectively.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical assisting certification.
Experience in medical staff services.

Responsibilities

Provide services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses.
Complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and staff to provide clients with an appropriate and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
When taking vital signs, verify medication history and remove medications the patient is no longer taking.
Perform genetic testing, educate patients, submit tests, and follow up on results so providers have them before the next patient visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
Perform medical assessments, including measuring blood pressure, height, and weight.
Take medical histories and provide timely documentation.
Assist physicians and nurses with direct client care and with filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document calls and subsequent interactions.
Triage incoming patient calls and voicemail messages and document interactions within 24 hours.
Review Athena messages and inbox items, respond and document accordingly, and discuss patient concerns with the relevant provider within 24 hours of receiving a call, email, voicemail, or message.
Take medication orders from psychiatrists, APRNs, or PAs and phone them in to the pharmacy when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Guide and educate patients about prescribed medications and when and where to obtain them.
Provide patients with after-hours call-line information and instructions for questions, and document the interaction in the patient chart.