Lead CMA, Rowan-Virtua NeuroMusculoskeletal Institute (NMI) Sewell, NJ (Internal applicants only)

Rowan University • Mantua Township, NJ

11d • Onsite

About The Position

The Lead Certified Medical Assistant (CMA) at Rowan-Virtua NeuroMusculoskeletal Institute (NMI) in Sewell, NJ, is responsible for care management and coordinating patient activities. This role involves providing direct patient care, assisting providers with procedures, and offering technical support to the Practice Supervisor and Medical Director to effectively serve the patient panel and specialty care teams. The CMA will administer vaccinations and injections as delegated under State Regulations, supporting the mission of the University and school in accordance with applicable policies.

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Certification from a recognized certifying body (e.g., AAMA, AMT, NHA, NCCT).
• Applicants may be licensed in the State of New Jersey in another classification permitted by regulations to give intramuscular and subcutaneous injections.
• Attained a satisfactory level of comprehension and experience in the administration of intramuscular and subcutaneous injection techniques.
• Proficiency in phlebotomy techniques required.
• Current Basic Life Support (BLS) certification.
• Strong knowledge of medical terminology and procedures.
• Proficiency in using electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Compassionate and patient-focused attitude.

Nice To Haves

• At least two years of previous experience working as a Medical Assistant in a clinical setting.
• Familiarity with EPIC.

Responsibilities

• Prepares exam room and sterilizes medical instruments and equipment.
• Prepares patients for visits by rooming them, taking history and chief complaint, and recording vitals.
• Performs diagnostic tests such as ECG, Blood work, Vision and hearing screening, Urine dip, and PFTs.
• Administers vaccines and intramuscular and subcutaneous injections as directed by a physician.
• Notifies supervisor of the need for clinical supplies, including injectables and vaccines.
• Assists physicians and nurses during examinations and procedures.
• Collects and prepares laboratory specimens for analysis.
• Assists with minor surgical procedures and wound care.
• Ensures patient's outside testing results are available for physician review.
• Documents clinical information in the chart or EMR system.
• Provides clinical care including laboratory tests, vision screening, audiograms, ECGs, phlebotomy, and allergy screening.
• Maintains and cleans office medical equipment.
• Serves as an on-site trainer for CMA staff members.
• Acts as a backup for the Practice Supervisor for core duties.
• Initiates emergency procedures.
• Participates in department Performance Improvement activities.
• Schedules patient appointments and manages patient flow.
• Maintains accurate and up-to-date patient medical records.
• Answers phone calls and addresses patient inquiries.
• Handles billing and coding for insurance purposes.
• Verifies and updates patient demographics and insurance information in the billing system.
• Verifies patient insurance through lists and websites.
• Collects co-pays from patients.
• Completes batches and prepares deposits.
• Retrieves and enters referrals into the billing system.
• Ensures cleanliness and organization of exam rooms and clinic areas.
• Maintains inventory of front office supplies and notifies supervisor of reorder needs.
• Signs in and out to the answering service daily.
• Arranges for patient care services at other facilities, including surgeries and pre-admission testing.
• Obtains pre-authorizations and pre-certifications from patient insurers.
• Coordinates prescription requests, provides charts to physicians, telephones prescriptions, and makes chart notations.
• Handles incoming and outgoing mail.
• Pulls and prepares patient charts for the next day.
• Opens and closes offices and manages the security system as assigned.
• Maintains a professional and orderly office appearance.
• Treats others with compassion, dignity, and respect.
• Maintains a customer-focused approach.
• Attends all mandatory in-service and trainings.
• Maintains competence in office computer systems.
• Supports and adheres to HIPAA and confidentiality policies.
• Assists with the orientation and training of new employees.
• Performs other duties as assigned.

Benefits

• State health and dental benefits
• State pension
• Extensive accrued time off/paid holidays
• Tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouse and dependents).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED