Certified Medical Assistant

One Medical•West Hartford, CT

11d•$26 - $28•Onsite

About The Position

One Medical’s Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while helping patients have an exceptional in-office care experience. The role serves as an ambassador and first point of contact for patients, supports both front-desk and lab needs, and helps maintain the appearance and readiness of the office. The position also provides other support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen-collection skills with patient-centered communication, service, empathy, and problem solving. The Certified Medical Assistant works with patients and teammates, responds flexibly to changing needs, and supports the care journey beyond the lab through follow-up, messages, and clerical assistance. This is a full-time, 40-hour-per-week, in-office role serving One Medical’s West Hartford and Glastonbury, Connecticut offices. Shifts are eight hours and generally occur between 7:30 a.m. and 6:30 p.m. The stated pay range is $25.75 to $27.75 per hour; total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, another accrediting organization recognized by the U.S. Department of Education, or complete relevant Medical Assistant training through a branch of the armed forces.
Have at least six months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Demonstrate strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Have a high school diploma or equivalent.
Demonstrate computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Have experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrate persistence through change, initiative in addressing challenges, and the ability to learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain in-office care standards through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Learn and use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short-term and long-term disability insurance paid in full by One Medical.
For practicing clinicians: malpractice insurance coverage, an UpToDate subscription, an annual continuing medical education stipend, weekly provider rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.