Certified Medical Assistant

INSIGHT Surgical Hospital•Coldwater, MI

About The Position

The Certified Medical Assistant performs clinical and clerical functions within a practice and works as part of a patient-centric care delivery team. The role provides direct patient care under supervision, supports providers and patients, and uses multiple information technology platforms and applications. It has no direct reports.

Requirements

High school graduate or equivalent.
Completion of a recognized Medical Assistant program at an accredited college or university, or one year of work as a Medical Assistant to meet certification requirements.
Experience in the medical industry in a patient-care or non-patient-care role; continuing education in a healthcare-related area of study may substitute for experience.
Registration or certification as a Medical Assistant through an accredited body, or an active state license as an LPN or RN.
Current American Heart Association BLS (CPR) course card at employment, or obtain certification within 90 days of hire.
Ability to promote strong internal and external customer satisfaction and a superior patient experience.
Ability to work independently, prioritize, solve problems, and cooperate with faculty and staff.

Nice To Haves

Basic computer skills.
Experience with EPIC or a similar medical operating system.
One year of direct patient-care experience.

Responsibilities

Arrive for scheduled shifts on time and maintain professional conduct, appearance, identification, telephone courtesy, and communication.
Work with providers and leadership to improve the patient experience through daily patient care, clerical support, projects, and additional duties as needed.
Prepare patients for visits by taking vital signs, documenting and entering orders in EPIC, coordinating ancillary services, preparing and stocking exam rooms, preparing schedules, and supporting providers and patients.
Perform specialized tests and procedures as needed, including pulmonary function tests and phlebotomy.
Promote patient safety by following clinical protocols, regulatory requirements, and manufacturer standards; report potential equipment malfunctions or safety violations.
Determine equipment needs and prepare exam rooms; assist clinicians with treatments, dressings, and other tasks.
Communicate effectively with patients, families, peers, and healthcare team members; document patient encounters clearly and objectively.
Answer and triage patient telephone calls within the Medical Assistant scope, record accurate messages, and obtain instructions from providers or nurses when appropriate.
Coach, support, and motivate Medical Assistant and Patient Service Coordinator team members, and assist with their tasks as needed.
May train new Medical Assistants and office team members and may perform laboratory functions and draws.
Assist leadership with ordering, maintaining, and monitoring office medications.
Collaborate with leadership and staff to recommend improvements to patient-care safety, quality, and efficiency.
Perform other duties that support the organization's core values.