Certified Medical Assistant

Covenant Health•Nashua, NH

About The Position

The Certified Medical Assistant supports and promotes the mission and values of Covenant Health Ministry while assisting providers and supporting patient care and practice operations. The role prepares patients and charts for visits, collects and documents clinical information, assists with examinations and procedures, conducts patient triage and outreach, and performs tests and treatments under provider orders or protocols. It also supports scheduling, authorizations, referrals, records, supplies, and general front-office tasks. Specialty-area and Occupational Health duties may include procedure or surgery scheduling and protocol-based orders and follow-up for testing.

Requirements

Certification or registration through an NCCA-recognized organization is required: AAMA, AMT, NCCT, or NHA.
BLS/CPR and AED certification is required; it must be completed within three months of hire.
Ability to organize and prioritize work to expedite patient care.
Maintain current knowledge of and adhere to organization policies and procedures, practice/site protocols, and safety and infection-control procedures.
Commitment to maintaining competency in activities that support ongoing professional development and departmental or organizational requirements.

Nice To Haves

High school diploma or GED preferred.
Two or more years of Medical Assistant experience preferred.

Responsibilities

Prepare patients for examinations and visits; obtain and document vital signs and reasons for visits.
Prepare patient charts for providers; review and document medications, allergies, treatments, height, weight, problem lists, patient history, immunizations, and screenings.
Instruct patients on sample collection and test preparation; assist providers with examinations, procedures, equipment, and patient education.
Screen and document patient calls, assess urgency, consult providers, advise patients as directed, and perform patient triage.
Document clinical issues, returned calls, missed appointments, and other chart activity with initials, date, and time; take messages and assist providers with return calls.
Call in prescriptions according to provider orders and protocols; retrieve records and file or import test results.
Notify patients of test results according to provider direction and document outreach promptly.
Perform required quality-control checks on tests and equipment.
Preload pertinent patient history in the EMR and perform tests as instructed, including EKGs, laboratory, vision, hearing, pulmonary function, and non-stress tests.
Administer allergy injections, medications, immunizations, and other measured injectables according to provider orders.
Apply and change dressings, remove sutures, and perform venipuncture according to provider orders.
Prepare, clean, and stock examination rooms; order and maintain medical supplies and vaccine inventory.
Schedule patient appointments and assist with scheduling patient tests; prepare or perform pre-certifications and prior authorizations.
Assist the front office and complete general filing, scanning, and importing.
Coordinate and complete directed referral, health, school, sports, immunization, work or school excuse/return, childcare, and medication-administration paperwork, and chart completion as required.
Complete assigned and required training within defined timelines and provide flexible support or coverage within the practice network.
In specialty areas, perform appointment, procedure, and/or surgery scheduling activities, including for ambulatory clinics in IMG and HOD.
In Occupational Health, enter orders for labs, X-rays, EKGs, or other testing according to protocol; access provider inboxes to follow up on protocol-ordered labs and tests; document point-of-care tests after testing.
Perform other duties consistent with the role.