Certified Medical Assistant
About The Position
Saint James Health is seeking a compassionate and motivated Certified Medical Assistant to support providers and help ensure patients receive high-quality, patient-centered care. The role provides clinical and administrative support in a fast-paced Federally Qualified Health Center serving diverse adult, pediatric, women's health, and behavioral health populations. The Medical Assistant interacts with patients, families, guardians, and coworkers; performs clinical measurements and point-of-care testing; assists with phlebotomy and lab processing; and maintains accurate patient documentation. The role also rooms patients, supports patient flow, prepares charts before visits, maintains clean and stocked exam rooms, and follows infection control procedures. The position includes administrative and front-desk cross-training, including scheduling, registration, telephone support, payment collection and reconciliation, insurance eligibility and referrals, and management of EPIC work queues and in-baskets after training. The Medical Assistant assists providers, licensed nursing staff, and the Front-Office Supervisor with daily clinical operations and may provide coverage to ensure appropriate staffing.
Requirements
- High school diploma or GED.
- Graduate of an accredited Medical Assistant program.
- Current national Medical Assistant certification (CMA, CCMA, RMA, or equivalent).
- Current BLS/CPR certification.
- Experience using electronic medical records (EMR/EHR) systems.
- Strong communication, organizational, and customer service skills.
- Ability to handle and complete multiple tasks and assignments.
- Demonstrated active involvement as a team member.
- Ability to demonstrate knowledge and skills for care appropriate to the physical, psychological, developmental, social, educational, safety, and related needs of patients served.
- Enjoys working with children.
Nice To Haves
- Bilingual in English and Spanish and/or Portuguese.
- Prior experience in primary care, pediatrics, women's health, or a Federally Qualified Health Center.
- Experience with the EPIC electronic health record system.
Responsibilities
- Interact daily with patients, families, guardians, and coworkers to assist with care in adult medicine, pediatrics, and gynecology.
- Accurately take and record vital signs, blood pressure, heights or lengths, weights, head circumferences, and abdominal girths.
- Perform point-of-care testing, including EKGs, peak flow measurements, glucose and HgbA1c measurements, urinalysis, and urine HCG testing.
- Perform provider-ordered phlebotomy and rapid flu, strep, RSV, and COVID-19 testing; process hemoccult samples as ordered.
- Process laboratory work and follow up on results according to provider directives.
- Enter documentation into patient charts according to Saint James Health clinical workflows.
- Room patients by recording chief complaints and obtaining medical, family, and social histories and medication reconciliations for provider review.
- Record meaningful-use measures accurately within the scope of the position and certification.
- Coordinate patient flow, place patients in exam rooms when providers and nurses are ready, and notify patients and families when wait times increase.
- Maintain exam rooms, equipment, and toys; clean exam rooms after visits according to infection control policies and procedures.
- Follow opening and closing procedures, restock exam rooms, and help maintain stock levels.
- Complete pre-visit planning by ensuring results and medical reports are scanned into charts for provider review.
- Call offices, hospitals, and imaging centers to obtain reports.
- Manage assigned EPIC work queues and in-baskets after training.
- Cross-train to assist with front-desk duties, including answering telephones, scheduling patients, completing registration, distributing and submitting faxes, filing, and scanning.
- Collect copayments and account balances; post payments, reconcile them accurately, and print payment batches.
- Secure insurance referrals and verify active insurance eligibility.
- Collect self-pay balances for services based on the time-of-service discounted fee schedule.
- Provide coverage as needed to ensure proper staffing.
- Assist providers, licensed nursing staff, and the Front-Office Supervisor with daily clinical-setting operations.
- Perform opening and closing responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
