Certified Medical Assistant

Allergy Partners•Fayetteville, NC

10d

About The Position

The Certified Medical Assistant works as a member of a clinical team to support patient comfort and well-being and assist providers in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role documents assessments, care, patient condition, reactions, and progress; serves as a liaison between providers and patients; reinforces patient and family education as requested; and performs administrative work that supports patient care. The position provides clinical support such as preparing patients for examinations, taking vital signs, conducting allergy and breathing tests, administering injections within applicable laws and scope of practice, monitoring patients for adverse reactions, maintaining equipment and supplies, documenting services in electronic medical records, and coordinating referrals and tests. It may also support office operations, including insurance verification, billing and coding, inventory, scheduling, financial processes, records compliance, and community engagement. The position has no supervisory responsibilities and may be cross-trained in front-office activities.

Requirements

High school diploma required.
CMA/RMA credential from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice-management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform the full range of body motion, including manual and finger dexterity and eye-hand coordination; the role involves standing and walking.
Ability to occasionally lift and carry items weighing up to 30 pounds; normal visual acuity and hearing are required.
Ability to work under stressful conditions and in a clinic environment with potential exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and needle sticks.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment, including emergency equipment.
Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by the provider.
Administer biologic and allergy injections as ordered or scheduled, within applicable state regulations and scope of practice.
Obtain blood, buccal, or genetic samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions following allergy injections.
Answer patient-related calls and respond according to clinical protocols; scribe for providers when requested or required.
Follow standardized protocols and workflows; obtain referrals and insurance authorizations as needed; schedule radiology and laboratory tests and make specialist referrals as directed.
Maintain clinical supply stock and medication samples.
Document services personally provided in electronic medical records and enter related charges in accordance with practice policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding; manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and support timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA, compliance, cybersecurity, and other practice policies and procedures; report incidents and policy violations through appropriate channels.
Maintain knowledge of practice-management and other relevant software and complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within required timeframes.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with applicable clinical regulations, policies, procedures, and state and federal laws; report incidents to the appropriate supervisor or compliance officer.
May be cross-trained in front-office duties such as answering phones, scheduling patients, taking payments, and other administrative activities.