Certified Medical Assistant

SelectQuote Insurance•UNAVAILABLE, Remote

3d•Remote

About The Position

SelectPatient Management, a subsidiary of SelectQuote, provides virtual chronic care management services for patients with conditions such as diabetes, hypertension, and obesity. The program helps patients manage their conditions beyond regular office visits through personalized care plans and ongoing support. The Care Navigator provides proactive patient services through regular communication and personalized care plans. The role involves assessing patient health status, addressing concerns, educating and supporting patients, coordinating care among healthcare providers, and connecting patients with community resources. This is a work-from-home position available anywhere in the continental United States. The schedule is set, with no evenings or weekend work required. Compensation is $18 per hour, with potential monthly productivity-based bonuses.

Requirements

Certified or Registered Medical Assistant credential required.
At least 2 years of experience in healthcare or a related field.
Ability to work full-time, 40 hours per week.
Strong written and verbal communication and interpersonal skills.
Empathetic, active listening skills.
Effective time management, focus, and ability to meet deadlines and performance goals in a remote setting.
Responsibility and accountability in meeting remote productivity and performance standards.
Ability to communicate and collaborate effectively with colleagues and teams remotely.
Ability to communicate clearly and professionally with doctors and healthcare professionals and exchange accurate information.
Computer proficiency, including Electronic Health Records, Microsoft programs, and Google Suite.
Ability to work independently in a fast-paced, results-driven, remote environment.

Nice To Haves

3–5 years of experience in healthcare or a related field preferred.
Family practice, internal medicine, or geriatrics office experience preferred.

Responsibilities

Provide ongoing proactive services through monthly patient calls.
Review patients’ current health status and escalate concerns to physicians in accordance with established protocols and workflows.
Educate patients about their medical conditions and factors affecting their health.
Set health-related goals based on patients’ conditions and priorities.
Identify and help close clinical and non-clinical care gaps.
Empower patients to make sustainable health behavior changes and provide motivation, encouragement, and support.
Communicate with patients’ medical providers about important matters, including new or worsening symptoms and medication access or adherence, according to protocols.
Share community resource options, such as transportation and food resources.
Respond to patients, providers, and team leaders.
Create, update, and maintain care plans using SelectPatient Management’s proprietary software.
Meet monthly call goals based on the assigned patient caseload; typical expectations are 40 or more calls and/or 11 or more billed patients per day.
Meet defined productivity and quality metrics.
Attend weekly team huddles to discuss organizational and team goals and strategies for serving patients.

Benefits

Competitive medical, dental, and vision insurance.
HSA/FSA.
Voluntary hospital indemnity, critical illness, accident insurance, and short-term disability.
Voluntary life insurance for employees, spouses, and dependents.
Company-paid basic life insurance and long-term disability.
Retirement plan with employer match contribution and profit share.
Tuition reimbursement program.
Company perks and discount program.
Wellness and financial education resources.
Employee Assistance Program.
Incentive plans and potential monthly productivity-based bonuses.